Changes / Shopify / Some stores unable to purchase DHL Express shipping labels.
Shopify: Major incident: Some stores unable to purchase DHL Express shipping labels.
Summary
Some Shopify stores could not purchase DHL Express shipping labels from the fulfillment page in the Shopify admin; customer checkout shipping options were unaffected. Shopify rated the incident major; it started at 2019-11-05 19:29 UTC and was resolved at 2019-11-05 21:32 UTC, lasting 2 h 2 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some stores unable to purchase DHL Express shipping labels.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2019-11-05 19:29 UTC
Before: not present
After: 2019-11-05 21:32 UTC
Before: not present
After: Third party services
Before: not present
After: Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.
We’re working on a solution and will keep you updated.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some stores unable to purchase DHL Express shipping labels. (this change) Some Shopify stores could not purchase DHL Express shipping labels from the fulfillment page in the Shopify admin; customer checkout shipping options were unaffected. Shopify rated the incident major; it started at 2019-11-05 19:29 UTC and was resolved at 2019-11-05 21:32 UTC, lasting 2 h 2 min. | Major incident |