Shopify: Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine

Impact: majorStatus: resolvedStarted 2019-12-04 22:30 UTCResolved 2019-12-04 23:04 UTC (34 min)2 updatesSource: stspg.io

Summary

Shopify reported a major Avalara service degradation that caused some checkouts for merchants using Avalara to fall back to the Shopify tax engine. The incident started at 2019-12-04 22:30 UTC and was resolved at 2019-12-04 23:04 UTC, lasting 33 min; no cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Third party services

Timeline of updates

investigating2019-12-04 22:30 UTC
We are currently investigating this issue.
resolved2019-12-04 23:04 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine 2019-12-04 22:30 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Shopify profile · Recent Shopify incidents · Markdown · JSON