# Shopify: Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-12-04 22:30 UTC · Resolved: 2019-12-04 23:04 UTC · Duration: 34 min
- Updates: 2 · Affected components: Third party services
- [Vendor status page: http://stspg.io/xf7v67jps2d6](http://stspg.io/xf7v67jps2d6)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify reported a major Avalara service degradation that caused some checkouts for merchants using Avalara to fall back to the Shopify tax engine. The incident started at 2019-12-04 22:30 UTC and was resolved at 2019-12-04 23:04 UTC, lasting 33 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-12-04 22:30 UTC: We are currently investigating this issue.
- **resolved** 2019-12-04 23:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-12-04 22:30 UTC: [Major incident: Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine](https://rewindex.com/change/ia13b2cf41227c1.md)


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Canonical: https://rewindex.com/company/shopify/incidents/7thwh85tjm4m · Markdown: https://rewindex.com/company/shopify/incidents/7thwh85tjm4m.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/7thwh85tjm4m · Generated 2026-10-18T11:39:01.523Z