Outages by dayDecember 19, 2019

Outages on December 19, 2019

UTC day 2019-12-19 (Dec 19, 2019, 00:00 to Dec 19, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

24incidents started

8labelled major or critical

20vendors with a new incident

2still open from earlier days

By vendor label: Critical 3 · Major 5 · Minor 8 · No impact listed 8 · 9 maintenance

Incidents started this day 24

Vendor	Incident	Impact	Started	Resolved	Status
Confluent	Subset of customers experiencing outage in our public facing AWS us-west-2 cluster	Critical	03:11	07:06 (3.9 h)	resolved
InfluxData (InfluxDB Cloud)	Authentication failures	Critical	18:34	18:34 (0 min)	resolved
Statuspage	Server error whenever logging into management portal	Critical	21:59	23:28 (1.5 h)	resolved
ActiveCampaign	API Connectivity Issue	Major	00:39	03:28 (2.8 h)	resolved
Elastic Cloud	Slowness in cloud management console AWS eu-central-1	Major	06:05	11:46 (5.7 h)	resolved
Logz.io	Some customers in the Frankfurt region might experience failures loading the application	Major	10:00	10:47 (47 min)	resolved
Opsgenie	Mobile SSO Logins fail for customers who don't have any session on both the mobile application and browser	Major	15:19	15:36 (17 min)	resolved
LogRocket	Authentication provider outage	Major	17:34	19:50 (2.3 h)	resolved
Discord	Elevated Latency / API Errors	Minor	02:10	02:25 (15 min)	resolved
Grammarly	Issues affecting Human Proofreading service	Minor	08:33	09:28 (55 min)	resolved
Coralogix	Cluster availability issues	Minor	10:38	13:05 (2.5 h)	resolved
Bitrise	Issues with the Rebuild With Remote Access feature	Minor	17:50	20:04 (2.2 h)	resolved
Logz.io	Slow login times	Minor	17:50	19:51 (2.0 h)	resolved
Shopify	Customer notification emails not being sent for some stores	Minor	21:24	22:08 (44 min)	resolved
GitHub Copilot	Incident on 2019-12-19 22:49 UTC	Minor	22:49	23:12 (23 min)	resolved
GitHub	Incident on 2019-12-19 22:49 UTC	Minor	22:49	23:12 (23 min)	resolved
Twilio	Errors when purchasing numbers in Console for some users	No impact listed	00:28	03:57 (3.5 h)	resolved
Segment	Warehouse Sync Delays	No impact listed	02:06	11:18 (9.2 h)	resolved
Chargebee	Intermittent errors between 04:00 and 04:15 UTC	No impact listed	04:56	09:50 (4.9 h)	resolved
Twilio	Partial delay in SMS delivery to some of the US carriers (except Verizon).	No impact listed	13:48	13:48 (0 min)	resolved
New Relic	APM, Browser, Infrastructure, Insights, Synthetics, and Mobile - UI irregularities	No impact listed	15:59	19:18 (3.3 h)	resolved
Segment	Intermittent failures with SSO login	No impact listed	17:52	20:18 (2.4 h)	resolved
Snyk	Log-in issues to our system	No impact listed	18:34	19:11 (37 min)	resolved
Logz.io	Some customers are unable to login	No impact listed	18:51	19:52 (1.0 h)	resolved

Still open from earlier days 2

Vendor	Incident	Impact	Started	Resolved	Status
FullStory	Session cookie (fs_uid) format change	No impact listed	Dec 18, 2019, 20:15	17:30 (21 h)	resolved
Dropbox Sign	Inbound hellofax email may be bouncing	No impact listed	Dec 18, 2019, 23:44	00:36 (52 min)	resolved

Maintenance 9

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in the US & Canada	Maintenance	03:00	12:00 (9.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free MMS & SMS	Maintenance	03:00	12:01 (9.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - 923 - Mansfield, OH	Maintenance	03:00	11:00 (8.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US AT&T	Maintenance	03:00	07:19 (4.3 h)	resolved
Twilio	[Scheduled] AT&T US SMS Carrier Maintenance	Maintenance	03:00	12:00 (9.0 h)	resolved
Sinch	[Scheduled] External Maintenance USA T-Mobile	Maintenance	07:00	07:22 (22 min)	resolved
Twilio	[Scheduled] T-Mobile US SMS Carrier Maintenance	Maintenance	07:00	11:01 (4.0 h)	resolved
Twilio	[Scheduled] T-Mobile US SMS Carrier Maintenance	Maintenance	07:00	07:41 (41 min)	resolved
Sinch	[Scheduled] External Maintenance USA T-Mobile	Maintenance	08:01	11:01 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Confluent, InfluxData (InfluxDB Cloud), Statuspage, ActiveCampaign, Elastic Cloud, Logz.io, Opsgenie, LogRocket, Discord, Grammarly, Coralogix, Bitrise.

Cite this

24 vendor-reported incidents started on 2019-12-19 (UTC) across 20 vendors, 8 labelled major or critical by the vendor.

Title: Outages on December 19, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-12-19 00:00 UTC
URL: https://rewindex.com/outages/2019-12-19

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