Companies / observability

New Relic

newrelic.comStatus page: status.newrelic.comNow: operational since 2026-10-17
604incidents since 2019-10-29
70major or critical
5in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Major incident: Data Irregularities for US region
New Relic reported a major US-region incident affecting some customers, with delayed data in queries, charts, and dashboards and delayed, missing, or suppressed alert notifications. The incident started at 2026-09-25 19:57 UTC and was resolved at 2026-09-25 22:33 UTC, with impacted services restored to normal operations.
Major incident
Major incident: UI and Data Irregularities - US RegionMajor incident
Major incident: Data IrregularitiesMajor incident
Major incident: Data and UI Irregularities - US and EU regionsMajor incident
Major incident: Alert Irregularities in the US RegionMajor incident
Major incident: Data Irregularities - US RegionMajor incident
Major incident: Data Irregularities in the EU RegionMajor incident
Major incident: UI IrregularitiesMajor incident
Major incident: APM UI IrregularitiesMajor incident

Full New Relic change timeline, with diffs →

Status incident history

New Relic status incidents per year
050100150↑ incidents201920202021202220232024202520261516116312073302319
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
2019153
202016115
202116317
202212013
2023738
2024307
2025233
2026194
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2023-10minor2
2023-11minor2
2023-11none1
2023-12minor1
2024-01major1
2024-01minor3
2024-01none1
2024-02major1
2024-02minor3
2024-02none1
2024-03minor1
2024-05major1
2024-05minor1
2024-06minor2
2024-07major1
2024-07minor2
2024-08critical1
2024-09minor2
2024-09none1
2024-10none1
2024-11minor2
2024-12major2
2024-12minor3
2025-03major1
2025-03minor3
2025-03none2
2025-04minor1
2025-05minor2
2025-05none1
2025-06none1
2025-08minor1
2025-09minor3
2025-09none2
2025-10major1
2025-10minor2
2025-11minor1
2025-11none1
2025-12major1
2026-01major1
2026-01minor1
2026-02minor1
2026-02none1
2026-03major1
2026-03minor2
2026-03none1
2026-04minor2
2026-05major1
2026-05none1
2026-07none2
2026-08minor1
2026-09major1
2026-09none3

Silent edits

No silent edits or deletions detected for New Relic yet. We compare every 10-minute snapshot of each incident.

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Pricing, trust and legal pages

Page snapshot history
PricingPrivacy policyTerms of serviceTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Trust / security: baseline2026-10-17 Terms of service: baseline2026-10-17 Privacy policy: baseline2026-10-17 Pricing: baseline2026-10-17 Trust / security: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Trust / securitybaseline
2026-10-17Terms of servicebaseline
2026-10-17Privacy policybaseline
2026-10-17Pricingbaseline
2026-10-17Trust / securitybaseline
PageURLVersionsLast changedLast fetched OKHistory
Privacy policynewrelic.com/privacy12026-10-172026-10-17none yet
Terms of servicenewrelic.com/terms12026-10-172026-10-17none yet
Pricingnewrelic.com/pricing12026-10-172026-10-17none yet
Trust / securitypartialtrust.newrelic.com22026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 100 of 604 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
Data Irregularities for US regionmajor2.6 h
New Relic UI errorsnone0 min
Salesforce Service Disruptionnone5.5 h
Data Irregularities for EU Regionnone0 min
Issues loading Alerts and Activity pageminor17 min
E2M (Events-2-Metrics) authorization issuesnone0 min
Delay of Entity Relationship Datanone0 min
Alerts and Data Irregularities - US and EU regionnone0 min
UI and Data Irregularities - US Regionmajor1.6 h
Issue when querying live edge data in the US regionminor2.5 h
Synthetics Managerminor11 h
NrComputeUsage is 0 for ScannedEventsnone5.2 h
Data Irregularities - US Regionminor18 min
Data Irregularitiesmajor2.7 h
Delay in executing synthetics monitorsminor2.6 h
Charts not showing on Dashboardsnone0 min
Distributed Tracing Errors for US and EU Regionsminor1.0 h
Alert Irregularities - USminor2.4 h
Data and UI Irregularities - US and EU regionsmajor2.8 h
Alert Irregularities in the US Regionmajor2.9 h
Data Irregularities - EU Regionminor1.1 h
UI Irregularities in EU Regionnone7.8 h
Data Irregularities - US and EU regionminor13 h
Data Irregularities - US Regionmajor4.2 h
Data Irregularities - US Regionminor1.8 h
Delays in data and alerts in EU/USnone0 min
Data Irregularities in the EU regionnone0 min
Synthetics Irregularities - US Regionminor2.4 h
APM and Browser Summary Page Irregularities in US Regionminor20 min
Metrics Delay for Some GCP and AWS EU Accountsminor1.4 h
Data Irregularities in the US and EU Regionminor42 min
Widespread Internet Disruptions impacting New Relic Servicesnone1.5 h
Data and Alert Irregularities in the US Regionnone0 min
APM Data and Alert Irregularities in the US Regionminor1.4 h
APM Dashboards lag in US region, no impact to alertsminor1.6 h
UI Irregularities and Alert Degradation in US Regionminor1.9 h
Data Irregularities in the EU Regionmajor45 min
Infrastructure Alerts- False Host Not Reportingminor2 d
Brief Alert Degradation in EU Regionnone24 min
Degraded Query Functionality in the US Regionnone1.1 h
Android Mobile Application Issues - US and EU Regionminor0 min
Delays for APM Timeslice Data in Charts & Dashboards - US Regionminor19 min
UI Irregularitiesmajor29 min
Dashboard Creation Issues - US and EU regionminor26 min
Delayed alert notifications for the EU regionminor3.0 h
APM UI Irregularitiesmajor1.0 h
Alerts UI Irregularities - US regionminor1.6 h
Alert Destinations UI Irregularities - US Regionminor36 min
Data Processing and Alerts Delays in EU Regionminor2.0 h
Delayed alert notifications for US Regionnone0 min
Intermittent API and UI Irregularities - US and EU Regionminor4.2 h
Intermittent API and UI Irregularities - US and EU Regionnone6.7 h
Infrastructure Entity Irregularities - US and EU Regionminor32 h
New Relic UI Irregularities in US/EU Regioncritical4.6 h
UI Irregularities in EU Regionmajor2.6 h
Browser Data and Alert Delays in US regionminor27 min
Delayed Synthetics check resultsminor1.6 h
Brief Service Degradation in All Entities UIminor16 min
Alert Delays in the US Regionminor1.0 h
Synthetics Irregularities for the EU and US regionsminor2.1 h
New Relic UI Delays and Irregularities in the EU Regionmajor2.4 h
Alerts UI Irregularitiesminor7.5 h
NRQL Query Errors in US Regionminor14 min
False alarmnone7 min
New Relic UI Delays and Irregularities in the EU and US Regionsminor43 min
Alert Delays in US Regionminor2.0 h
New Relic UI Irregularities in US Regionmajor1.2 h
Login and UI Irregularities in US Regionminor58 min
Entity Data Delayed for US/EU Regionminor1.1 h
Azure Integrations Data and Alerts Missing or Delayed in US and EU Regionsmajor2.5 h
Alerts Irregularities in the EU Regionnone0 min
Data and Alert Delays in the US Regionminor1.1 h
Data Irregularities in the EU Regionminor6.8 h
Data Ingest Irregularities in EU and US Regionsminor11 min
Data Irregularities in the EU Regionminor5 min
Alerts Delays in US Regionnone0 min
Browser Data and Alert Irregularities in the US Regionminor34 min
Data and Alert Irregularities in the US Regionminor23 min
Delays for Data Processing in US Regionminor1.0 h
Alert Irregularities in US and EU Regionsminor4.0 h
Data Ingest and Alert Delays in US Regionmajor4.2 h
Trace UI Errors in US and EU Regionsminor29 min
Alert Delays in US Regionmajor13 h
Alert Irregularities in US Regionminor58 min
Alert Delays in the US Regionminor16 min
Alert Delays for the US Regionmajor1.1 h
Synthetics Delays in US Regionminor57 min
Data Ingest US Regionnone39 min
Alerts & AI Irregularities in US Regionnone19 min
Login and UI Irregularities in US and EU Regionsminor39 min
Delayed Alerts in US Regionminor46 min
New Relic Support Portal Login Irregularitiesnone32 min
New User Verification Email Issues in US and EU Regionsnone4.3 h
Data Delays for EU Regionnone0 min
New Relic Inaccessible in EU Regionminor1.6 h
Alerts Irregularities in US Regionminor1.9 h
Alerts & AI Irregularities in US Regionminor2.5 h
Delays in Mobile data for US customersminor1.3 h
Alert Delays in US Regionnone11 min
Data Delays for US Regionnone2.2 h