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New Relic: Data Irregularities in the EU Region

Impact: majorStatus: resolvedStarted Resolved (45 min)6 updatesSource: stspg.io (opens in new tab)
Summary

New Relic reported a major EU-region data-ingest incident starting 2025-03-18 18:50 UTC, resolved at 2025-03-18 19:36 UTC (45 min). Some customers experienced data-sending errors, real-time visibility issues, and delayed or missing alerts; the final update placed customer impact between 18:28 UTC and 18:58 UTC. New Relic reported implementing a fix and subsequently restoring normal operations.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Data Ingest : Europe - OTLP API : EuropeOTLP API : EuropeData Ingest : Europe - Trace API : EuropeTrace API : EuropeData Ingest : Europe - Synthetics : EuropeSynthetics : EuropeData Ingest : Europe - Log API : EuropeLog API : EuropeData Ingest : Europe - Infrastructure Agent : EuropeInfrastructure Agent : EuropeData Ingest : Europe - Mobile Agent : EuropeMobile Agent : EuropeData Ingest : Europe - Incident Intelligence API : EuropeIncident Intelligence API : EuropeData Ingest : Europe - Metric API : EuropeMetric API : EuropeAPM Agent : EuropeData Ingest : Europe - APM Agent : EuropeData Ingest : Europe - Event API : EuropeEvent API : EuropeBrowser Agent : EuropeData Ingest : Europe - Browser Agent : Europe

Timeline of updates

  1. investigating

    We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

  2. monitoring

    We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

  3. investigating

    We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

  4. investigating

    We are continuing to investigate this issue.

  5. identified

    The issue has been identified and a fix is being implemented.

  6. resolved

    Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON