# New Relic: Data Irregularities in the EU Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-18 18:50 UTC · Resolved: 2025-03-18 19:36 UTC · Duration: 45 min
- Updates: 6 · Affected components: Data Ingest : Europe - OTLP API : Europe, OTLP API : Europe, Data Ingest : Europe - Trace API : Europe, Trace API : Europe, Data Ingest : Europe - Synthetics : Europe, Synthetics : Europe, Data Ingest : Europe - Log API : Europe, Log API : Europe, Data Ingest : Europe - Infrastructure Agent : Europe, Infrastructure Agent : Europe, Data Ingest : Europe - Mobile Agent : Europe, Mobile Agent : Europe, Data Ingest : Europe - Incident Intelligence API : Europe, Incident Intelligence API : Europe, Data Ingest : Europe - Metric API : Europe, Metric API : Europe, APM Agent : Europe, Data Ingest : Europe - APM Agent : Europe, Data Ingest : Europe - Event API : Europe, Event API : Europe, Browser Agent : Europe, Data Ingest : Europe - Browser Agent : Europe
- [Vendor status page: https://stspg.io/3qhyc0cwv7t3](https://stspg.io/3qhyc0cwv7t3)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Summary

New Relic reported a major EU-region data-ingest incident starting 2025-03-18 18:50 UTC, resolved at 2025-03-18 19:36 UTC (45 min). Some customers experienced data-sending errors, real-time visibility issues, and delayed or missing alerts; the final update placed customer impact between 18:28 UTC and 18:58 UTC. New Relic reported implementing a fix and subsequently restoring normal operations. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-18 18:50 UTC: We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
- **monitoring** 2025-03-18 18:55 UTC: We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
- **investigating** 2025-03-18 18:57 UTC: We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
- **investigating** 2025-03-18 18:58 UTC: We are continuing to investigate this issue.
- **identified** 2025-03-18 19:05 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2025-03-18 19:36 UTC: Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

## Rewindex changes for this incident

- 2025-03-18 18:50 UTC: [Major incident: Data Irregularities in the EU Region](https://rewindex.com/change/ic1ae9296668666.md)


---
Canonical: https://rewindex.com/company/new-relic/incidents/739dq850pym1 · Markdown: https://rewindex.com/company/new-relic/incidents/739dq850pym1.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/739dq850pym1 · Generated 2026-10-18T12:44:16.132Z