Changes / New Relic / Data Irregularities in the EU Region

New Relic: Major incident: Data Irregularities in the EU Region

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 89%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Data Irregularities in the EU Region
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-03-18 18:50 UTC
AddedResolved time#5
Before: not present
After: 2025-03-18 19:36 UTC
AddedAffected components#6
Before: not present
After: APM Agent : Europe, Browser Agent : Europe, Data Ingest : Europe - APM Agent : Europe, Data Ingest : Europe - Browser Agent : Europe, Data Ingest : Europe - Event API : Europe, Data Ingest : Europe - Incident Intelligence API : Europe, Data Ingest : Europe - Infrastructure Agent : Europe, Data Ingest : Europe - Log API : Europe, Data Ingest : Europe - Metric API : Europe, Data Ingest : Europe - Mobile Agent : Europe, Data Ingest : Europe - OTLP API : Europe, Data Ingest : Europe - Synthetics : Europe, Data Ingest : Europe - Trace API : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Synthetics : Europe, Trace API : Europe
AddedUpdateinvestigating#7
Before: not present
After: We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
AddedUpdatemonitoring#8
Before: not present
After: We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
AddedUpdateinvestigating#9
Before: not present
After: We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
AddedUpdateinvestigating#10
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#11
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateresolved#12
Before: not present
After: Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Data Irregularities in the EU Region (this change)Major incident

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