# New Relic: Major incident: Data Irregularities in the EU Region

**Summary:** New Relic reported a major EU-region data-ingest incident starting 2025-03-18 18:50 UTC, resolved at 2025-03-18 19:36 UTC (45 min). Some customers experienced data-sending errors, real-time visibility issues, and delayed or missing alerts; the final update placed customer impact between 18:28 UTC and 18:58 UTC. New Relic reported implementing a fix and subsequently restoring normal operations. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-18 18:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3qhyc0cwv7t3](https://stspg.io/3qhyc0cwv7t3)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before (none: first archived) → after incident\_version:283/739dq850pym1@7abfb7db35a1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data Irregularities in the EU Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-18 18:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-18 19:36 UTC
```

**6. Added: Affected components**

```diff
+ APM Agent : Europe, Browser Agent : Europe, Data Ingest : Europe - APM Agent : Europe, Data Ingest : Europe - Browser Agent : Europe, Data Ingest : Europe - Event API : Europe, Data Ingest : Europe - Incident Intelligence API : Europe, Data Ingest : Europe - Infrastructure Agent : Europe, Data Ingest : Europe - Log API : Europe, Data Ingest : Europe - Metric API : Europe, Data Ingest : Europe - Mobile Agent : Europe, Data Ingest : Europe - OTLP API : Europe, Data Ingest : Europe - Synthetics : Europe, Data Ingest : Europe - Trace API : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Synthetics : Europe, Trace API : Europe
```

**7. Added: Update** (investigating) · 2025-03-18 18:50 UTC

```diff
+ We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
```

**8. Added: Update** (monitoring) · 2025-03-18 18:55 UTC

```diff
+ We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
```

**9. Added: Update** (investigating) · 2025-03-18 18:57 UTC

```diff
+ We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
```

**10. Added: Update** (investigating) · 2025-03-18 18:58 UTC

```diff
+ We are continuing to investigate this issue.
```

**11. Added: Update** (identified) · 2025-03-18 19:05 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**12. Added: Update** (resolved) · 2025-03-18 19:36 UTC

```diff
+ Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-18 18:50 UTC | Major incident: Data Irregularities in the EU Region (this change) | outage |

All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic1ae9296668666 · Markdown: https://rewindex.com/change/ic1ae9296668666.md · JSON: https://rewindex.com/api/v1/changes/ic1ae9296668666 · Generated 2026-10-18T00:48:53.231Z