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New Relic: Data and UI Irregularities - US and EU regions
New Relic reported a major US and EU incident causing NRDB timeouts/query lag, data ingestion errors, real-time data viewing issues, and delayed or missing alert notifications. It started at 2026-01-12 15:21 UTC and was resolved at 2026-01-12 18:10 UTC; New Relic reported recovery following mitigating actions and resolution of two concurrent ingestion and query service interruptions.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Alert Notifications : US - Infrastructure : USInfrastructure : USData Ingest : Europe - OTLP API : EuropeOTLP API : EuropeBrowser : USUI : US - Browser : USData Ingest : US - Infrastructure Agent : USInfrastructure Agent : USSynthetics : USUI : US - Synthetics : USAlert Notifications : Europe - NRQL : EuropeNRQL : EuropeAlert Notifications : US - Logs : USLogs : USLookout : USUI : US - Lookout : USServerless : USUI : US - Serverless : USData Ingest : US - OTLP API : USOTLP API : USData Ingest : Europe - Log API : EuropeLog API : EuropeAlert Notifications : Europe - Synthetics : EuropeSynthetics : EuropeProactive Detection : USUI : US - Proactive Detection : USOpen Instrumentation : USUI : US - Open Instrumentation : USAlert Notifications : Europe - APM : EuropeAPM : EuropeInfrastructure Integrations : EuropeUI : Europe - Infrastructure Integrations : EuropeAlert Notifications : Europe - Mobile : EuropeMobile : EuropeInfrastructure : USUI : US - Infrastructure : USData Ingest : Europe - Infrastructure Agent : EuropeInfrastructure Agent : EuropeAlert Notifications : Europe - Logs : EuropeLogs : EuropeAWS Lambda Integration : USUI : US - AWS Lambda Integration : USAuto-Telemetry with Pixie : USUI : US - Auto-Telemetry with Pixie : USAlerts : USUI : US - Alerts : USMobile : USUI : US - Mobile : USDashboards : USUI : US - Dashboards : USData Ingest : US - Log API : USLog API : USInfrastructure Integrations : USUI : US - Infrastructure Integrations : USLogs : EuropeUI : Europe - Logs : EuropeData Ingest : US - Metric API : USMetric API : USAlerts : EuropeUI : Europe - Alerts : EuropeAlert Notifications : Europe - Browser : EuropeBrowser : EuropeAPM : USUI : US - APM : USData Ingest : Europe - Metric API : EuropeMetric API : EuropeInfrastructure : EuropeUI : Europe - Infrastructure : EuropeIncident Intelligence : USUI : US - Incident Intelligence : USLogs : USUI : US - Logs : USAlert Notifications : Europe - Serverless : EuropeServerless : EuropeAlert Notifications : Europe - Infrastructure : EuropeInfrastructure : Europe
Timeline of updates
- investigating
We are currently investing an issue causing timeouts/query lag in NRDB
- investigating
We are continuing to investigate this issue.
- investigating
We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.
- identified
Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.
- resolved
Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.
Rewindex changes for this incident
- Major incident: Data and UI Irregularities - US and EU regions 2026-01-12 15:21 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON