# New Relic: Data and UI Irregularities - US and EU regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-12 15:21 UTC · Resolved: 2026-01-12 18:10 UTC · Duration: 2.8 h
- Updates: 5 · Affected components: Alert Notifications : US - Infrastructure : US, Infrastructure : US, Data Ingest : Europe - OTLP API : Europe, OTLP API : Europe, Browser : US, UI : US - Browser : US, Data Ingest : US - Infrastructure Agent : US, Infrastructure Agent : US, Synthetics : US, UI : US - Synthetics : US, Alert Notifications : Europe - NRQL : Europe, NRQL : Europe, Alert Notifications : US - Logs : US, Logs : US, Lookout : US, UI : US - Lookout : US, Serverless : US, UI : US - Serverless : US, Data Ingest : US - OTLP API : US, OTLP API : US, Data Ingest : Europe - Log API : Europe, Log API : Europe, Alert Notifications : Europe - Synthetics : Europe, Synthetics : Europe, Proactive Detection : US, UI : US - Proactive Detection : US, Open Instrumentation : US, UI : US - Open Instrumentation : US, Alert Notifications : Europe - APM : Europe, APM : Europe, Infrastructure Integrations : Europe, UI : Europe - Infrastructure Integrations : Europe, Alert Notifications : Europe - Mobile : Europe, Mobile : Europe, Infrastructure : US, UI : US - Infrastructure : US, Data Ingest : Europe - Infrastructure Agent : Europe, Infrastructure Agent : Europe, Alert Notifications : Europe - Logs : Europe, Logs : Europe, AWS Lambda Integration : US, UI : US - AWS Lambda Integration : US, Auto-Telemetry with Pixie : US, UI : US - Auto-Telemetry with Pixie : US, Alerts : US, UI : US - Alerts : US, Mobile : US, UI : US - Mobile : US, Dashboards : US, UI : US - Dashboards : US, Data Ingest : US - Log API : US, Log API : US, Infrastructure Integrations : US, UI : US - Infrastructure Integrations : US, Logs : Europe, UI : Europe - Logs : Europe, Data Ingest : US - Metric API : US, Metric API : US, Alerts : Europe, UI : Europe - Alerts : Europe, Alert Notifications : Europe - Browser : Europe, Browser : Europe, APM : US, UI : US - APM : US, Data Ingest : Europe - Metric API : Europe, Metric API : Europe, Infrastructure : Europe, UI : Europe - Infrastructure : Europe, Incident Intelligence : US, UI : US - Incident Intelligence : US, Logs : US, UI : US - Logs : US, Alert Notifications : Europe - Serverless : Europe, Serverless : Europe, Alert Notifications : Europe - Infrastructure : Europe, Infrastructure : Europe
- [Vendor status page: https://stspg.io/396yfz2qr4mt](https://stspg.io/396yfz2qr4mt)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Summary

New Relic reported a major US and EU incident causing NRDB timeouts/query lag, data ingestion errors, real-time data viewing issues, and delayed or missing alert notifications. It started at 2026-01-12 15:21 UTC and was resolved at 2026-01-12 18:10 UTC; New Relic reported recovery following mitigating actions and resolution of two concurrent ingestion and query service interruptions. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-12 15:21 UTC: We are currently investing an issue causing timeouts/query lag in NRDB
- **investigating** 2026-01-12 15:22 UTC: We are continuing to investigate this issue.
- **investigating** 2026-01-12 15:53 UTC: We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.
- **identified** 2026-01-12 17:36 UTC: Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.
- **resolved** 2026-01-12 18:10 UTC: Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.

## Rewindex changes for this incident

- 2026-01-12 15:21 UTC: [Major incident: Data and UI Irregularities - US and EU regions](https://rewindex.com/change/i6e02906ea4322a.md)


---
Canonical: https://rewindex.com/company/new-relic/incidents/841wj7g90mdb · Markdown: https://rewindex.com/company/new-relic/incidents/841wj7g90mdb.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/841wj7g90mdb · Generated 2026-10-18T11:45:04.893Z