New Relic: Data Irregularities for US region

Impact: majorStatus: resolvedStarted 2026-09-25 19:57 UTCResolved 2026-09-25 22:33 UTC (2.6 h)6 updatesSource: stspg.io

Summary

New Relic reported a major US-region incident affecting some customers, with delayed data in queries, charts, and dashboards and delayed, missing, or suppressed alert notifications. The incident started at 2026-09-25 19:57 UTC and was resolved at 2026-09-25 22:33 UTC, with impacted services restored to normal operations.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Alert Notifications : US - Infrastructure : USInfrastructure : USBrowser Agent : USData Ingest : US - Browser Agent : USData Ingest : US - Infrastructure Agent : USInfrastructure Agent : USAPM Agent : USData Ingest : US - APM Agent : USData Ingest : US - Event API : USEvent API : USData Ingest : US - Incident Intelligence API : USIncident Intelligence API : USAlert Notifications : US - Logs : USLogs : USAlert Notifications : US - Browser : USBrowser : USData Ingest : US - Mobile Agent : USMobile Agent : USData Ingest : US - OTLP API : USOTLP API : USAlert Notifications : US - NRQL : USNRQL : USData Ingest : US - Trace API : USTrace API : USAlert Notifications : US - Serverless : USServerless : USData Ingest : US - Log API : USLog API : USAlert Notifications : US - Synthetics : USSynthetics : USAlert Notifications : US - APM : USAPM : USData Ingest : US - Metric API : USMetric API : USData Ingest : US - Synthetics : USSynthetics : USAlert Notifications : US - Mobile : USMobile : US

Timeline of updates

investigating2026-09-25 19:57 UTC
We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
investigating2026-09-25 20:15 UTC
We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
investigating2026-09-25 20:39 UTC
We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
identified2026-09-25 21:27 UTC
We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
identified2026-09-25 22:18 UTC
At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
resolved2026-09-25 22:33 UTC
Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Rewindex changes for this incident

Major incident: Data Irregularities for US region 2026-09-25 19:57 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON