# New Relic: Data Irregularities for US region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-25 19:57 UTC · Resolved: 2026-09-25 22:33 UTC · Duration: 2.6 h
- Updates: 6 · Affected components: Alert Notifications : US - Infrastructure : US, Infrastructure : US, Browser Agent : US, Data Ingest : US - Browser Agent : US, Data Ingest : US - Infrastructure Agent : US, Infrastructure Agent : US, APM Agent : US, Data Ingest : US - APM Agent : US, Data Ingest : US - Event API : US, Event API : US, Data Ingest : US - Incident Intelligence API : US, Incident Intelligence API : US, Alert Notifications : US - Logs : US, Logs : US, Alert Notifications : US - Browser : US, Browser : US, Data Ingest : US - Mobile Agent : US, Mobile Agent : US, Data Ingest : US - OTLP API : US, OTLP API : US, Alert Notifications : US - NRQL : US, NRQL : US, Data Ingest : US - Trace API : US, Trace API : US, Alert Notifications : US - Serverless : US, Serverless : US, Data Ingest : US - Log API : US, Log API : US, Alert Notifications : US - Synthetics : US, Synthetics : US, Alert Notifications : US - APM : US, APM : US, Data Ingest : US - Metric API : US, Metric API : US, Data Ingest : US - Synthetics : US, Synthetics : US, Alert Notifications : US - Mobile : US, Mobile : US
- [Vendor status page: https://stspg.io/fy25q1yq6dkr](https://stspg.io/fy25q1yq6dkr)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Summary

New Relic reported a major US-region incident affecting some customers, with delayed data in queries, charts, and dashboards and delayed, missing, or suppressed alert notifications. The incident started at 2026-09-25 19:57 UTC and was resolved at 2026-09-25 22:33 UTC, with impacted services restored to normal operations. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-25 19:57 UTC: We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
- **investigating** 2026-09-25 20:15 UTC: We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
- **investigating** 2026-09-25 20:39 UTC: We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
- **identified** 2026-09-25 21:27 UTC: We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
- **identified** 2026-09-25 22:18 UTC: At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
- **resolved** 2026-09-25 22:33 UTC: Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

## Rewindex changes for this incident

- 2026-09-25 19:57 UTC: [Major incident: Data Irregularities for US region](https://rewindex.com/change/if4c797b4bcab63.md)


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Canonical: https://rewindex.com/company/new-relic/incidents/897ql6915l7m · Markdown: https://rewindex.com/company/new-relic/incidents/897ql6915l7m.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/897ql6915l7m · Generated 2026-10-18T09:53:14.254Z