Companies / New Relic / incidents

New Relic: Synthetics Manager

Affected components: Synthetics : USUI : US - Synthetics : US

Timeline of updates

1. investigating2026-04-09 09:51 UTC

   Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.

2. identified2026-04-09 12:28 UTC

   We have identified the issue and working on a solution

3. monitoring2026-04-09 14:05 UTC

   Our team has now issued a fix and are monitoring the issue.

4. monitoring2026-04-09 16:48 UTC

   Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

5. resolved2026-04-09 20:46 UTC

   Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON