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New Relic: Alert Irregularities - US

Affected components: Alert Notifications : US - Infrastructure : USAlert Notifications : US - Logs : USAlert Notifications : US - Browser : USAlert Notifications : US - NRQL : USUI : US - Alerts : USAlert Notifications : US - Serverless : USAlert Notifications : US - Synthetics : USAlert Notifications : US - APM : USAlert Notifications : US - Mobile : US

Timeline of updates

1. investigating2026-01-21 22:23 UTC

   We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.

2. investigating2026-01-21 22:53 UTC

   We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

3. identified2026-01-22 00:00 UTC

   We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

4. resolved2026-01-22 00:46 UTC

   We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON