# New Relic: Alert Irregularities - US

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-21 22:23 UTC · Resolved: 2026-01-22 00:46 UTC · Duration: 2.4 h
- Updates: 4 · Affected components: Alert Notifications : US - Infrastructure : US, Alert Notifications : US - Logs : US, Alert Notifications : US - Browser : US, Alert Notifications : US - NRQL : US, UI : US - Alerts : US, Alert Notifications : US - Serverless : US, Alert Notifications : US - Synthetics : US, Alert Notifications : US - APM : US, Alert Notifications : US - Mobile : US
- [Vendor status page: https://stspg.io/7ytvp2lqd8nk](https://stspg.io/7ytvp2lqd8nk)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **investigating** 2026-01-21 22:23 UTC: We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.
- **investigating** 2026-01-21 22:53 UTC: We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.
- **identified** 2026-01-22 00:00 UTC: We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.
- **resolved** 2026-01-22 00:46 UTC: We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.


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Canonical: https://rewindex.com/company/new-relic/incidents/j2tqjs711y1w · Markdown: https://rewindex.com/company/new-relic/incidents/j2tqjs711y1w.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/j2tqjs711y1w · Generated 2026-10-18T09:56:04.834Z