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New Relic: Synthetics Irregularities - US Region

Affected components: Synthetics : USUI : US - Synthetics : US

Timeline of updates

1. investigating2025-09-09 12:52 UTC

   We are currently investigating a service interruption impacting our Synthetics checks.

2. investigating2025-09-09 13:14 UTC

   Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks.

3. identified2025-09-09 14:15 UTC

   The issue has been identified and our team and working to implement a fix.

4. monitoring2025-09-09 14:50 UTC

   The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery

5. resolved2025-09-09 15:15 UTC

   Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON