# New Relic: Synthetics Irregularities - US Region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-09 12:52 UTC · Resolved: 2025-09-09 15:15 UTC · Duration: 2.4 h
- Updates: 5 · Affected components: Synthetics : US, UI : US - Synthetics : US
- [Vendor status page: https://stspg.io/b49x95t6tnc3](https://stspg.io/b49x95t6tnc3)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **investigating** 2025-09-09 12:52 UTC: We are currently investigating a service interruption impacting our Synthetics checks.
- **investigating** 2025-09-09 13:14 UTC: Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks.
- **identified** 2025-09-09 14:15 UTC: The issue has been identified and our team and working to implement a fix.
- **monitoring** 2025-09-09 14:50 UTC: The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery
- **resolved** 2025-09-09 15:15 UTC: Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.


---
Canonical: https://rewindex.com/company/new-relic/incidents/hx304k6z711l · Markdown: https://rewindex.com/company/new-relic/incidents/hx304k6z711l.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/hx304k6z711l · Generated 2026-10-18T10:43:11.167Z