New Relic: UI and Data Irregularities - US Region

Impact: majorStatus: resolvedStarted 2026-05-15 00:06 UTCResolved 2026-05-15 01:45 UTC (1.6 h)4 updatesSource: stspg.io

Summary

New Relic’s major US-region outage disrupted UI loading and delayed data in queries, charts, and dashboards; data ingest and alerts were unaffected. Recorded start: 2026-05-15 00:06 UTC; resolved: 2026-05-15 01:45 UTC (computed duration: 1 h 38 min). The vendor reported impact between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Browser : USUI : US - Browser : USSynthetics : USUI : US - Synthetics : USLookout : USUI : US - Lookout : USServerless : USUI : US - Serverless : USProactive Detection : USUI : US - Proactive Detection : USOpen Instrumentation : USUI : US - Open Instrumentation : USInfrastructure : USUI : US - Infrastructure : USAWS Lambda Integration : USUI : US - AWS Lambda Integration : USAuto-Telemetry with Pixie : USUI : US - Auto-Telemetry with Pixie : USAlerts : USUI : US - Alerts : USMobile : USUI : US - Mobile : USDashboards : USUI : US - Dashboards : USInfrastructure Integrations : USUI : US - Infrastructure Integrations : USAPM : USUI : US - APM : USIncident Intelligence : USUI : US - Incident Intelligence : USLogs : USUI : US - Logs : US

Timeline of updates

investigating2026-05-15 00:06 UTC
We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
investigating2026-05-15 00:42 UTC
We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
monitoring2026-05-15 01:16 UTC
We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
resolved2026-05-15 01:45 UTC
Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.

Rewindex changes for this incident

Major incident: UI and Data Irregularities - US Region 2026-05-15 00:06 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON