# New Relic: UI and Data Irregularities - US Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-15 00:06 UTC · Resolved: 2026-05-15 01:45 UTC · Duration: 1.6 h
- Updates: 4 · Affected components: Browser : US, UI : US - Browser : US, Synthetics : US, UI : US - Synthetics : US, Lookout : US, UI : US - Lookout : US, Serverless : US, UI : US - Serverless : US, Proactive Detection : US, UI : US - Proactive Detection : US, Open Instrumentation : US, UI : US - Open Instrumentation : US, Infrastructure : US, UI : US - Infrastructure : US, AWS Lambda Integration : US, UI : US - AWS Lambda Integration : US, Auto-Telemetry with Pixie : US, UI : US - Auto-Telemetry with Pixie : US, Alerts : US, UI : US - Alerts : US, Mobile : US, UI : US - Mobile : US, Dashboards : US, UI : US - Dashboards : US, Infrastructure Integrations : US, UI : US - Infrastructure Integrations : US, APM : US, UI : US - APM : US, Incident Intelligence : US, UI : US - Incident Intelligence : US, Logs : US, UI : US - Logs : US
- [Vendor status page: https://stspg.io/0lw92vj9d205](https://stspg.io/0lw92vj9d205)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Summary

New Relic’s major US-region outage disrupted UI loading and delayed data in queries, charts, and dashboards; data ingest and alerts were unaffected. Recorded start: 2026-05-15 00:06 UTC; resolved: 2026-05-15 01:45 UTC (computed duration: 1 h 38 min). The vendor reported impact between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-15 00:06 UTC: We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
- **investigating** 2026-05-15 00:42 UTC: We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
- **monitoring** 2026-05-15 01:16 UTC: We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
- **resolved** 2026-05-15 01:45 UTC: Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.

## Rewindex changes for this incident

- 2026-05-15 00:06 UTC: [Major incident: UI and Data Irregularities - US Region](https://rewindex.com/change/i143a0ae1058b56.md)


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Canonical: https://rewindex.com/company/new-relic/incidents/qyqpdvncpw9t · Markdown: https://rewindex.com/company/new-relic/incidents/qyqpdvncpw9t.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/qyqpdvncpw9t · Generated 2026-10-18T10:43:23.945Z