Changes / New Relic / UI and Data Irregularities - US Region
New Relic: Major incident: UI and Data Irregularities - US Region
Summary
New Relic’s major US-region outage disrupted UI loading and delayed data in queries, charts, and dashboards; data ingest and alerts were unaffected. Recorded start: 2026-05-15 00:06 UTC; resolved: 2026-05-15 01:45 UTC (computed duration: 1 h 38 min). The vendor reported impact between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: UI and Data Irregularities - US Region
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-15 00:06 UTC
Before: not present
After: 2026-05-15 01:45 UTC
Before: not present
After: Alerts : US, APM : US, Auto-Telemetry with Pixie : US, AWS Lambda Integration : US, Browser : US, Dashboards : US, Incident Intelligence : US, Infrastructure Integrations : US, Infrastructure : US, Logs : US, Lookout : US, Mobile : US, Open Instrumentation : US, Proactive Detection : US, Serverless : US, Synthetics : US, UI : US - Alerts : US, UI : US - APM : US, UI : US - Auto-Telemetry with Pixie : US, UI : US - AWS Lambda Integration : US, UI : US - Browser : US, UI : US - Dashboards : US, UI : US - Incident Intelligence : US, UI : US - Infrastructure Integrations : US, UI : US - Infrastructure : US, UI : US - Logs : US, UI : US - Lookout : US, UI : US - Mobile : US, UI : US - Open Instrumentation : US, UI : US - Proactive Detection : US, UI : US - Serverless : US, UI : US - Synthetics : US
Before: not present
After: We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
Before: not present
After: We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
Before: not present
After: We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
Before: not present
After: Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
We resolved this issue and the above services have returned to normal operation.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: UI and Data Irregularities - US Region (this change) New Relic’s major US-region outage disrupted UI loading and delayed data in queries, charts, and dashboards; data ingest and alerts were unaffected. Recorded start: 2026-05-15 00:06 UTC; resolved: 2026-05-15 01:45 UTC (computed duration: 1 h 38 min). The vendor reported impact between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026. | Major incident |
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