# New Relic: Major incident: UI and Data Irregularities - US Region

**Summary:** New Relic’s major US-region outage disrupted UI loading and delayed data in queries, charts, and dashboards; data ingest and alerts were unaffected. Recorded start: 2026-05-15 00:06 UTC; resolved: 2026-05-15 01:45 UTC (computed duration: 1 h 38 min). The vendor reported impact between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-15 00:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0lw92vj9d205](https://stspg.io/0lw92vj9d205)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before (none: first archived) → after incident\_version:283/qyqpdvncpw9t@ebe3c46d272f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ UI and Data Irregularities - US Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-15 00:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-15 01:45 UTC
```

**6. Added: Affected components**

```diff
+ Alerts : US, APM : US, Auto-Telemetry with Pixie : US, AWS Lambda Integration : US, Browser : US, Dashboards : US, Incident Intelligence : US, Infrastructure Integrations : US, Infrastructure : US, Logs : US, Lookout : US, Mobile : US, Open Instrumentation : US, Proactive Detection : US, Serverless : US, Synthetics : US, UI : US - Alerts : US, UI : US - APM : US, UI : US - Auto-Telemetry with Pixie : US, UI : US - AWS Lambda Integration : US, UI : US - Browser : US, UI : US - Dashboards : US, UI : US - Incident Intelligence : US, UI : US - Infrastructure Integrations : US, UI : US - Infrastructure : US, UI : US - Logs : US, UI : US - Lookout : US, UI : US - Mobile : US, UI : US - Open Instrumentation : US, UI : US - Proactive Detection : US, UI : US - Serverless : US, UI : US - Synthetics : US
```

**7. Added: Update** (investigating) · 2026-05-15 00:06 UTC

```diff
+ We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
```

**8. Added: Update** (investigating) · 2026-05-15 00:42 UTC

```diff
+ We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
```

**9. Added: Update** (monitoring) · 2026-05-15 01:16 UTC

```diff
+ We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
```

**10. Added: Update** (resolved) · 2026-05-15 01:45 UTC

```diff
+ Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-15 00:06 UTC | Major incident: UI and Data Irregularities - US Region (this change) | outage |

All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i143a0ae1058b56 · Markdown: https://rewindex.com/change/i143a0ae1058b56.md · JSON: https://rewindex.com/api/v1/changes/i143a0ae1058b56 · Generated 2026-10-18T00:48:40.298Z