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New Relic: Degraded Query Functionality in the US Region

Affected components: Alert Notifications : US - Infrastructure : USInfrastructure : USBrowser Agent : USData Ingest : US - Browser Agent : USBrowser : USUI : US - Browser : USData Ingest : US - Infrastructure Agent : USInfrastructure Agent : USAPM Agent : USData Ingest : US - APM Agent : USData Ingest : US - Event API : USEvent API : USSynthetics : USUI : US - Synthetics : USData Ingest : US - Incident Intelligence API : USIncident Intelligence API : USAlert Notifications : US - Logs : USLogs : USLookout : USUI : US - Lookout : USAlert Notifications : US - Browser : USBrowser : USData Ingest : US - Mobile Agent : USMobile Agent : USServerless : USUI : US - Serverless : USData Ingest : US - OTLP API : USOTLP API : USProactive Detection : USUI : US - Proactive Detection : USOpen Instrumentation : USUI : US - Open Instrumentation : USAlert Notifications : US - NRQL : USNRQL : USData Ingest : US - Trace API : USTrace API : USInfrastructure : USUI : US - Infrastructure : USAWS Lambda Integration : USUI : US - AWS Lambda Integration : USAuto-Telemetry with Pixie : USUI : US - Auto-Telemetry with Pixie : USAlerts : USUI : US - Alerts : USAlert Notifications : US - Serverless : USServerless : USMobile : USUI : US - Mobile : USDashboards : USUI : US - Dashboards : USData Ingest : US - Log API : USLog API : USAlert Notifications : US - Synthetics : USSynthetics : USInfrastructure Integrations : USUI : US - Infrastructure Integrations : USAlert Notifications : US - APM : USAPM : USData Ingest : US - Metric API : USMetric API : USAPM : USUI : US - APM : USIncident Intelligence : USUI : US - Incident Intelligence : USData Ingest : US - Synthetics : USSynthetics : USLogs : USUI : US - Logs : USAlert Notifications : US - Mobile : USMobile : US

Timeline of updates

1. investigating2025-03-08 21:09 UTC

   We are investigating a service interruption impacting data from query responses which may be affecting some customers in the US region. No data drops have been observed at this time and no further actions are required by customers as we work to resolve this.

2. investigating2025-03-08 21:20 UTC

   We have determined the service interruption has not impacted ingest or alerts but has to do with serving live queries. We are continuing to investigate and thank you for your patience while we work through this issue.

3. investigating2025-03-08 21:46 UTC

   We are continuing to investigate this issue.

4. monitoring2025-03-08 22:05 UTC

   The incident is now in recovery with data ingest and alerting unaffected.

5. resolved2025-03-08 22:15 UTC

   We resolved this service interruption and impacted services have returned to normal operation. Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON