# New Relic: Degraded Query Functionality in the US Region

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-03-08 21:09 UTC · Resolved: 2025-03-08 22:15 UTC · Duration: 1.1 h
- Updates: 5 · Affected components: Alert Notifications : US - Infrastructure : US, Infrastructure : US, Browser Agent : US, Data Ingest : US - Browser Agent : US, Browser : US, UI : US - Browser : US, Data Ingest : US - Infrastructure Agent : US, Infrastructure Agent : US, APM Agent : US, Data Ingest : US - APM Agent : US, Data Ingest : US - Event API : US, Event API : US, Synthetics : US, UI : US - Synthetics : US, Data Ingest : US - Incident Intelligence API : US, Incident Intelligence API : US, Alert Notifications : US - Logs : US, Logs : US, Lookout : US, UI : US - Lookout : US, Alert Notifications : US - Browser : US, Browser : US, Data Ingest : US - Mobile Agent : US, Mobile Agent : US, Serverless : US, UI : US - Serverless : US, Data Ingest : US - OTLP API : US, OTLP API : US, Proactive Detection : US, UI : US - Proactive Detection : US, Open Instrumentation : US, UI : US - Open Instrumentation : US, Alert Notifications : US - NRQL : US, NRQL : US, Data Ingest : US - Trace API : US, Trace API : US, Infrastructure : US, UI : US - Infrastructure : US, AWS Lambda Integration : US, UI : US - AWS Lambda Integration : US, Auto-Telemetry with Pixie : US, UI : US - Auto-Telemetry with Pixie : US, Alerts : US, UI : US - Alerts : US, Alert Notifications : US - Serverless : US, Serverless : US, Mobile : US, UI : US - Mobile : US, Dashboards : US, UI : US - Dashboards : US, Data Ingest : US - Log API : US, Log API : US, Alert Notifications : US - Synthetics : US, Synthetics : US, Infrastructure Integrations : US, UI : US - Infrastructure Integrations : US, Alert Notifications : US - APM : US, APM : US, Data Ingest : US - Metric API : US, Metric API : US, APM : US, UI : US - APM : US, Incident Intelligence : US, UI : US - Incident Intelligence : US, Data Ingest : US - Synthetics : US, Synthetics : US, Logs : US, UI : US - Logs : US, Alert Notifications : US - Mobile : US, Mobile : US
- [Vendor status page: https://stspg.io/c0phv2jc180s](https://stspg.io/c0phv2jc180s)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Timeline of updates

- **investigating** 2025-03-08 21:09 UTC: We are investigating a service interruption impacting data from query responses which may be affecting some customers in the US region. No data drops have been observed at this time and no further actions are required by customers as we work to resolve this.
- **investigating** 2025-03-08 21:20 UTC: We have determined the service interruption has not impacted ingest or alerts but has to do with serving live queries. We are continuing to investigate and thank you for your patience while we work through this issue.
- **investigating** 2025-03-08 21:46 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-03-08 22:05 UTC: The incident is now in recovery with data ingest and alerting unaffected.
- **resolved** 2025-03-08 22:15 UTC: We resolved this service interruption and impacted services have returned to normal operation.  Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.


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Canonical: https://rewindex.com/company/new-relic/incidents/ncl47z14t55q · Markdown: https://rewindex.com/company/new-relic/incidents/ncl47z14t55q.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/ncl47z14t55q · Generated 2026-10-18T11:46:26.886Z