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New Relic: Delayed alert notifications for the EU region

Affected components: Alert Notifications : Europe - NRQL : EuropeNRQL : EuropeAlert Notifications : Europe - Synthetics : EuropeSynthetics : EuropeAlert Notifications : Europe - APM : EuropeAPM : EuropeAlert Notifications : Europe - Mobile : EuropeMobile : EuropeAlert Notifications : Europe - Logs : EuropeLogs : EuropeAlert Notifications : Europe - Browser : EuropeBrowser : EuropeAlert Notifications : Europe - Serverless : EuropeServerless : EuropeAlert Notifications : Europe - Infrastructure : EuropeInfrastructure : Europe

Timeline of updates

1. investigating2024-12-05 23:20 UTC

   Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.

2. investigating2024-12-05 23:25 UTC

   Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time. We are continuing to investigate this issue.

3. investigating2024-12-06 00:23 UTC

   We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.

4. identified2024-12-06 01:35 UTC

   The issue has been identified and a fix is being implemented. Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.

5. resolved2024-12-06 02:19 UTC

   Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON