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New Relic: Alert Irregularities in the US Region

Impact: majorStatus: resolvedStarted Resolved (2.9 h)6 updatesSource: stspg.io (opens in new tab)
Summary

New Relic reported a major degradation causing false alerts and false loss of signal notifications in the US; earlier updates also cited EU customers. The incident ran from 2025-12-18 23:30 UTC to 2025-12-19 02:21 UTC (2 h 51 min). A fix was implemented, and services returned to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Alert Notifications : US - Infrastructure : USInfrastructure : USAlert Notifications : Europe - Infrastructure : EuropeInfrastructure : Europe

Timeline of updates

  1. investigating

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating

    Some customers in the US and EU region may experience false loss of signal alert notifications.

  3. investigating

    We are continuing to investigate this issue.

  4. investigating

    We are continuing to investigate this issue.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON