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New Relic: Next-Gen Entity Platform Issues

MajorStatus: resolvededitedStarted Resolved (9 min)3 updatesstatus.newrelic.com (opens in new tab)
Summary

New Relic reported a major Next-Gen Entity Platform issue in the JP region, where some customers may be unable to view or manage entities. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update; engineering teams were investigating.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dashboards : JPUI : JP - Dashboards : JP

Timeline of updates

  1. investigating

    We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.

  2. investigating

    We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.

  3. resolvedEdited

    Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.

Changes Rewindex caught on this incident

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on status.newrelic.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by New Relic, started 2026-10-28 09:33 UTC, resolved after 9 min, 3 update(s); edited after publishing.

Title
Next-Gen Entity Platform Issues
Vendor
New Relic
Date
URL
https://rewindex.com/company/new-relic/incidents/svzfbz2071lk

New Relic profileRecent New Relic incidentsAll outages on October 28, 2026New Relic in October 2026MarkdownJSON