# New Relic: Next-Gen Entity Platform Issues

> New Relic reported a major Next-Gen Entity Platform issue in the JP region, where some customers may be unable to view or manage entities. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update; engineering teams were investigating.

Canonical: https://rewindex.com/company/new-relic/incidents/svzfbz2071lk
Last updated: 2026-10-28T10:13:46Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-28 09:33 UTC · Resolved: 2026-10-28 09:42 UTC · Duration: 9 min
- Updates: 3 · Affected components: Dashboards : JP, UI : JP - Dashboards : JP
- [Vendor status page: https://status.newrelic.com/incidents/svzfbz2071lk](https://status.newrelic.com/incidents/svzfbz2071lk)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Summary

New Relic reported a major Next-Gen Entity Platform issue in the JP region, where some customers may be unable to view or manage entities. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update; engineering teams were investigating. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-28 09:33 UTC: We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
- **investigating** 2026-10-28 09:35 UTC: We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
- **resolved** 2026-10-28 09:42 UTC _(edited after publishing)_: Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.

## Rewindex changes for this incident

- 2026-10-28 09:33 UTC: [Major incident: Next-Gen Entity Platform Issues](https://rewindex.com/change/ie32bd0907664b4.md)
- 2026-10-28 09:43 UTC: [Incident updated: NGEP API internal JP down](https://rewindex.com/change/r7622f89113443e.md)
- 2026-10-28 10:13 UTC: [Incident silently edited: Next-Gen Entity Platform Issues](https://rewindex.com/change/rc67ca76840a66f.md)

## Cite this

Status incident (vendor impact label: major) posted by New Relic, started 2026-10-28 09:33 UTC, resolved after 9 min, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/new-relic/incidents/svzfbz2071lk
- Citation: New Relic, “Next-Gen Entity Platform Issues” (2026-10-28 09:33 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/incidents/svzfbz2071lk (CC BY 4.0).
- Markdown link: `[New Relic: Next-Gen Entity Platform Issues (2026-10-28)](https://rewindex.com/company/new-relic/incidents/svzfbz2071lk)`


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Canonical: https://rewindex.com/company/new-relic/incidents/svzfbz2071lk · Markdown: https://rewindex.com/company/new-relic/incidents/svzfbz2071lk.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/svzfbz2071lk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:50:29.176Z