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New Relic: Major incident: Next-Gen Entity Platform Issues

Major incidentoutage (model (Jev), 96%)Changed Detected status.newrelic.com (opens in new tab)
Summary

New Relic reported a major Next-Gen Entity Platform issue in the JP region, where some customers may be unable to view or manage entities. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update; engineering teams were investigating.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

Struck in red is what New Relic removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Next-Gen Entity Platform Issues
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-28 09:33 UTC
AddedUpdateinvestigating#5
Before: not present
After: We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Wednesday, October 28

1 rewrite, 2 incident changes

Cite this

Major incident: Next-Gen Entity Platform Issues on New Relic’s status page, changed 2026-10-28 09:33 UTC (change 1 of 3).

Title
Major incident: Next-Gen Entity Platform Issues
Vendor
New Relic
Date
URL
https://rewindex.com/change/ie32bd0907664b4

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