# New Relic: Major incident: Next-Gen Entity Platform Issues

> New Relic reported a major Next-Gen Entity Platform issue in the JP region, where some customers may be unable to view or manage entities. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update; engineering teams were investigating.

Canonical: https://rewindex.com/change/ie32bd0907664b4
Last updated: 2026-10-28T09:33:53Z

**Summary:** New Relic reported a major Next-Gen Entity Platform issue in the JP region, where some customers may be unable to view or manage entities. It started at 2026-10-28 09:33 UTC and was still open when archived, open for 0 min at the last update; engineering teams were investigating. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-28 09:33 UTC · Detected: 2026-10-28 09:33 UTC
- [Source: https://status.newrelic.com/incidents/svzfbz2071lk](https://status.newrelic.com/incidents/svzfbz2071lk)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before (none: first archived) → after incident\_version:283/svzfbz2071lk@a9379706d4f2
- Change 1 of 3 for this incident

Incident page (full timeline): [Next-Gen Entity Platform Issues](https://rewindex.com/company/new-relic/incidents/svzfbz2071lk.md)
## What changed

**1. Added: Title**

```diff
+ Next-Gen Entity Platform Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-28 09:33 UTC
```

**5. Added: Update** (investigating) · 2026-10-28 09:33 UTC

```diff
+ We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 09:33 UTC | Major incident: Next-Gen Entity Platform Issues (this change) | outage |
| 2026-10-28 09:43 UTC | [Incident updated: NGEP API internal JP down](https://rewindex.com/change/r7622f89113443e.md) | Normal progress |
| 2026-10-28 10:13 UTC | [Incident silently edited: Next-Gen Entity Platform Issues](https://rewindex.com/change/rc67ca76840a66f.md) | Normal progress |

Next: [change](https://rewindex.com/change/r7622f89113443e.md) · All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Next-Gen Entity Platform Issues on New Relic’s status page, changed 2026-10-28 09:33 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/ie32bd0907664b4
- Citation: New Relic, “Major incident: Next-Gen Entity Platform Issues” (2026-10-28 09:33 UTC). Archived by Rewindex: https://rewindex.com/change/ie32bd0907664b4 (CC BY 4.0).
- Markdown link: `[New Relic: Major incident: Next-Gen Entity Platform Issues (2026-10-28)](https://rewindex.com/change/ie32bd0907664b4)`


---
Canonical: https://rewindex.com/change/ie32bd0907664b4 · Markdown: https://rewindex.com/change/ie32bd0907664b4.md · JSON: https://rewindex.com/api/v1/changes/ie32bd0907664b4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:10.949Z