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New Relic: Data Processing and Alerts Delays in EU Region

Affected components: Alert Notifications : Europe - NRQL : EuropeNRQL : EuropeDashboards : EuropeUI : Europe - Dashboards : EuropeAlert Notifications : Europe - Synthetics : EuropeSynthetics : EuropeAlert Notifications : Europe - APM : EuropeAPM : EuropeAlert Notifications : Europe - Mobile : EuropeMobile : EuropeAlert Notifications : Europe - Logs : EuropeLogs : EuropeAlert Notifications : Europe - Browser : EuropeBrowser : EuropeAlert Notifications : Europe - Serverless : EuropeServerless : EuropeAlert Notifications : Europe - Infrastructure : EuropeInfrastructure : Europe

Timeline of updates

1. investigating2024-11-01 01:09 UTC

   Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data. We are investigating this interruption and have escalated to our cloud provider.

2. investigating2024-11-01 01:41 UTC

   We are continuing to investigate this interruption with our cloud provider.

3. identified2024-11-01 02:09 UTC

   Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

4. monitoring2024-11-01 02:34 UTC

   We are seeing signs of recovery and will continue to monitor affected services.

5. resolved2024-11-01 03:11 UTC

   Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON