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New Relic: UI Irregularities

Impact: majorStatus: resolvedStarted Resolved (29 min)4 updatesSource: stspg.io (opens in new tab)
Summary

New Relic reported a major incident affecting US UI access, with errors or pages not loading; data ingest and alert notifications were unaffected. The incident started at 2024-12-18 09:18 UTC and was resolved at 2024-12-18 09:47 UTC, lasting 29 min. New Relic reported services returned to normal but stated no cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: UI : US - Browser : USUI : US - Synthetics : USUI : US - Lookout : USUI : US - Serverless : USUI : US - Proactive Detection : USUI : US - Open Instrumentation : USUI : US - Infrastructure : USUI : US - AWS Lambda Integration : USUI : US - Auto-Telemetry with Pixie : USUI : US - Alerts : USUI : US - Mobile : USUI : US - Dashboards : USUI : US - Infrastructure Integrations : USUI : US - APM : USUI : US - Incident Intelligence : USUI : US - Logs : US

Timeline of updates

  1. investigating

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  2. investigating

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

  3. investigating

    Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create a support case linked to this issue please send an email to servicestatus@newrelic.com and a support case will be created for you.

  4. resolved

    Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). New Relic profile · Recent New Relic incidents · Markdown · JSON