# New Relic: UI Irregularities

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-18 09:18 UTC · Resolved: 2024-12-18 09:47 UTC · Duration: 29 min
- Updates: 4 · Affected components: UI : US - Browser : US, UI : US - Synthetics : US, UI : US - Lookout : US, UI : US - Serverless : US, UI : US - Proactive Detection : US, UI : US - Open Instrumentation : US, UI : US - Infrastructure : US, UI : US - AWS Lambda Integration : US, UI : US - Auto-Telemetry with Pixie : US, UI : US - Alerts : US, UI : US - Mobile : US, UI : US - Dashboards : US, UI : US - Infrastructure Integrations : US, UI : US - APM : US, UI : US - Incident Intelligence : US, UI : US - Logs : US
- [Vendor status page: https://stspg.io/20klpy0yn5ww](https://stspg.io/20klpy0yn5ww)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)

## Summary

New Relic reported a major incident affecting US UI access, with errors or pages not loading; data ingest and alert notifications were unaffected. The incident started at 2024-12-18 09:18 UTC and was resolved at 2024-12-18 09:47 UTC, lasting 29 min. New Relic reported services returned to normal but stated no cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-12-18 09:18 UTC: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
- **investigating** 2024-12-18 09:24 UTC: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
- **investigating** 2024-12-18 09:34 UTC: Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create a support case linked to this issue please send an email to servicestatus@newrelic.com and a support case will be created for you.
- **resolved** 2024-12-18 09:47 UTC: Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

## Rewindex changes for this incident

- 2024-12-18 09:18 UTC: [Major incident: UI Irregularities](https://rewindex.com/change/i5f8abb9cd4fb58.md)


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Canonical: https://rewindex.com/company/new-relic/incidents/9t94s2mds10d · Markdown: https://rewindex.com/company/new-relic/incidents/9t94s2mds10d.md · JSON: https://rewindex.com/api/v1/companies/new-relic/incidents/9t94s2mds10d · Generated 2026-10-18T10:42:19.291Z