Outages by dayDecember 18, 2024

Outages on December 18, 2024

UTC day 2024-12-18 (Dec 18, 2024, 00:00 to Dec 18, 2024, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

34incidents started

9labelled major or critical

22vendors with a new incident

15still open from earlier days

By vendor label: Critical 2 · Major 7 · Minor 17 · No impact listed 8 · 11 maintenance

Incidents started this day 34

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	Quay.io Builds Unavailable	Critical	16:03	22:57 (6.9 h)	resolved
FireHydrant	API degradation	Critical	17:16	18:06 (50 min)	resolved
New Relic	UI Irregularities	Major	09:18	09:47 (29 min)	resolved
Scaleway	[KAPSULE] Some nodes do not get a public network	Major	10:52	Dec 19, 2024, 08:02 (21 h)	resolved
Pinecone	[Serverless] [AWS] [us-east-1] Increased 5xx errors on write path	Major	14:10	21:14 (7.1 h)	resolved
Front	Automated emails from Front are delayed - notifications, invites to your teammates, calendar events, etc.	Major	19:33	20:41 (1.1 h)	resolved
Plivo	Call failure towards Canada phone numbers	Major	19:58	Dec 21, 2024, 06:18 (2 d)	resolved
Gorgias	Customer search results is outdated on cluster us-east1-635c	Major	20:34	Dec 19, 2024, 05:32 (9.0 h)	resolved
Expo	Higher Android build failure rate	Major	23:17	Dec 19, 2024, 12:52 (14 h)	resolved
Twilio	SMS Delivery Delays to Multiple Networks in China Over Pre Registered Sender ID	Minor	05:04	13:19 (8.3 h)	resolved
Vonage	Venezuela SMS - Degradation of messages towards Digitel networks	Minor	06:54	22:19 (15 h)	resolved
Twilio	SMS Delivery Delays to Telefonica in Costa Rica	Minor	08:04	Dec 19, 2024, 03:31 (19 h)	resolved
Sinch	Delivery Issue Denmark - Telenor	Minor	12:07	14:05 (2.0 h)	resolved
Jina AI	Classifier API not reachable	Minor	12:20	12:35 (15 min)	resolved
Confluence	Issues with attachments, including viewing previews, downloading and uploading	Minor	12:50	13:35 (45 min)	resolved
Bitbucket	Issues with attachments, including viewing previews, downloading and uploading	Minor	12:51	13:35 (44 min)	resolved
Jira	Issues with attachments, including viewing previews, downloading and uploading	Minor	12:52	13:35 (43 min)	resolved
Snyk	Security Policies Not Applying to Issues	Minor	14:21	16:36 (2.3 h)	resolved
Twilio	SMS Delivery Delays to Claro Network in Colombia	Minor	17:15	23:24 (6.2 h)	resolved
Smartsheet	Loading delays and errors with sheets, dashboards, reports and workspaces	Minor	17:30	17:41 (11 min)	resolved
Jina AI	API not reachable	Minor	17:41	17:46 (5 min)	resolved
Vonage	Nigeria SMS - Delivery Degradation towards MTN network	Minor	19:00	23:23 (4.4 h)	resolved
Twilio	SMS Delivery Failures to Telkom Network in Kenya	Minor	19:01	Dec 19, 2024, 03:36 (8.6 h)	resolved
Twilio	SMS Delivery Delays to AT&T Network in United States of America via Subset of Shortcodes	Minor	20:10	Dec 19, 2024, 00:44 (4.6 h)	resolved
Jupyter (Anaconda)	DDoS attack affecting anaconda.org	Minor	20:50	23:00 (2.1 h)	resolved
Twilio	SMS Delivery Delays to MTN Network in Nigeria	Minor	20:59	23:51 (2.9 h)	resolved
ActiveCampaign	Customers are encountering errors when attempting to log in to ActiveCampaign. Engineers are investigating	No impact listed	01:03	07:08 (6.1 h)	resolved
Twilio	On Call Engineers are Investigating an issue	No impact listed	07:51	08:24 (33 min)	resolved
ActiveCampaign	Platform engineers have identified a delay in Automations processing of up to 90 minutes. Engineers are investigating	No impact listed	14:07	18:28 (4.3 h)	resolved
Snyk	Data Share Information Delayed	No impact listed	17:01	17:01 (0 min)	resolved
Sentry	Inconsistencies in metrics data and alerts	No impact listed	18:04	Dec 19, 2024, 00:19 (6.3 h)	resolved
Twilio	AccSec API Errors to the Netherlands	No impact listed	19:53	20:27 (34 min)	resolved
BigCommerce	Degraded Search Performance	No impact listed	21:49	21:49 (0 min)	resolved
Twilio	Proxy API Causing 5XX Errors Across Various Programmable Voice Resources	No impact listed	23:45	23:45 (0 min)	resolved

Still open from earlier days 15

Vendor	Incident	Impact	Started	Resolved	Status
Gorgias	High latency and Helpdesk Errors	Critical	Dec 17, 2024, 02:19	03:46 (25 h)	resolved
Scaleway	[Dedibox] DC2 room 101 rack N15 block G - PUB/RPN switch issue	Major	Dec 16, 2024, 07:38	11:16 (2 d)	resolved
Twilio	SMS Delivery Delays to 9Mobile Network in Nigeria	Minor	Dec 16, 2024, 10:16	Dec 19, 2024, 20:24 (3 d)	resolved
Flagsmith	Small number of intermittent requests to Edge API failing	Minor	Dec 16, 2024, 19:07	Dec 19, 2024, 14:04 (3 d)	postmortem
Greenhouse	Unable to set a custom expiration date	Minor	Dec 17, 2024, 00:37	Jan 16, 2025, 16:52 (31 d)	resolved
Twilio	SMS Delivery Delays and Failures to Onvoy in United States of America via Subset of Shortcodes	Minor	Dec 17, 2024, 01:03	Dec 27, 2024, 18:14 (11 d)	resolved
Pinecone	[Serverless] [GCP] [us-central1] High upsert latency for the 90 percentile	Minor	Dec 17, 2024, 07:20	21:14 (38 h)	resolved
DNSimple	DNS zone distribution delays	Minor	Dec 17, 2024, 11:56	14:08 (26 h)	resolved
Vonage	Indonesia SMS - Delivery Degradation affecting Domestic Brands towards Smartfren network	Minor	Dec 17, 2024, 13:15	03:16 (14 h)	resolved
Plivo	Delay in processing 10DLC Campaign requests in US	Minor	Dec 17, 2024, 16:39	Dec 26, 2024, 23:54 (9 d)	resolved
Twilio	SMS Delivery Delays to Zong Network in Pakistan	Minor	Dec 17, 2024, 18:03	03:02 (9.0 h)	resolved
Amplitude	In-Product Help Widget Loading Issue	Minor	Dec 17, 2024, 18:22	17:26 (23 h)	resolved
Snowflake	Azure - East US 2 (Virginia): INC0122743	Minor	Dec 17, 2024, 21:03	01:13 (4.2 h)	resolved
Bandwidth	10DLC Provisioning Delays	Minor	Dec 17, 2024, 21:30	16:03 (19 h)	resolved
Heap	Some chart emails are not being delivered	No impact listed	Dec 17, 2024, 20:28	Dec 23, 2024, 19:21 (6 d)	resolved

Maintenance 11

Vendor	Incident	Impact	Started	Resolved	Status
Stripe	[Scheduled] Scheduled maintenance for Bancontact	Maintenance	02:30	04:00 (1.5 h)	resolved
Stripe	[Scheduled] Scheduled maintenance for Bancontact	Maintenance	04:00	05:30 (1.5 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	05:00	10:00 (5.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 (SMSx) \| Operator Services \| Application and System Maintenance \| PCR Number # PCRSDI-11520	Maintenance	05:00	10:00 (5.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	05:00	10:00 (5.0 h)	resolved
Vonage	[Scheduled] USA & CA SMS - Planned Maintenance affecting a subset of LVNs	Maintenance	05:00	10:00 (5.0 h)	resolved
Coralogix	[Scheduled] Important Update to S3 Bucket Permissions for Logs and Traces	Maintenance	09:00	18:00 (9.0 h)	resolved
SparkPost	[Scheduled] Router Maintenance in EU Data Center	Maintenance	14:00	17:00 (3.0 h)	resolved
Vonage	[Scheduled] Emergency Maintenance: Vonage Cloud Runtime Service Database EU-WEST	Maintenance	14:00	16:00 (2.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2	Maintenance	20:00	Dec 19, 2024, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Multiple Destination SMS Carrier Partner Maintenance	Maintenance	21:00	Dec 19, 2024, 00:01 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Red Hat (incl. Quay.io), FireHydrant, New Relic, Scaleway, Pinecone, Front, Plivo, Gorgias, Expo, Twilio, Vonage, Sinch.

Cite this

34 vendor-reported incidents started on 2024-12-18 (UTC) across 22 vendors, 9 labelled major or critical by the vendor.

Title: Outages on December 18, 2024
Vendor: Rewindex daily outage roundup
Date: 2024-12-18 00:00 UTC
URL: https://rewindex.com/outages/2024-12-18

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