Companies Sinch Monthly reportsDecember 2024

Sinch in December 2024: incidents, uptime and changes

50incidents posted

0labelled major or critical

100%free of major/critical

50.12%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 0 min, incident time 15.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 47 · No impact listed 3

Incidents 50

Incident	Impact	Started	Duration	Status	Day
Delivery Issue Sweden - Tele2	Minor	Dec 2, 2024, 10:11	2.2 h	resolved	12-02
Delivery Issue Denmark - Nuuday	Minor	Dec 2, 2024, 13:20	8.1 h	resolved	12-02
Delivery Issue Brazil - Sercomtel	Minor	Dec 4, 2024, 06:51	15 h	resolved	12-04
Delivery issue United States - Verizon	Minor	Dec 4, 2024, 08:17	1.7 h	resolved	12-04
Service Degradation - Customer Dashboard	No impact listed	Dec 4, 2024, 11:00	0 min	resolved	12-04
Delivery issue Colombia - Claro	Minor	Dec 5, 2024, 06:22	2.5 h	resolved	12-05
DI SMS 365 \| Report Manager \| Delay in retrieving statistics \| Ref Number: MNOC-56696	Minor	Dec 5, 2024, 14:12	2.5 h	resolved	12-05
Delivery Issue Mexico-Telefonica Mexico	Minor	Dec 6, 2024, 10:17	9.8 h	resolved	12-06
Delivery Issue Brazil - TIM	Minor	Dec 6, 2024, 10:54	2.1 h	resolved	12-06
Delivery Issue Vodafone - Germany	Minor	Dec 6, 2024, 23:15	4.8 h	resolved	12-06
Delivery Issue Mexico - AT&T Mexico	Minor	Dec 7, 2024, 05:24	59 min	resolved	12-07
Delivery Issue Germany - Vodafone	Minor	Dec 7, 2024, 06:38	6.8 h	resolved	12-07
Delivery Issue Brazil - TIM	Minor	Dec 7, 2024, 10:30	3.2 h	resolved	12-07
Delivery Issue Mexico - AT&T	Minor	Dec 8, 2024, 17:32	1.3 h	resolved	12-08
Delivery Issue Dominican Republic - Altice	Minor	Dec 9, 2024, 10:34	2.1 h	resolved	12-09
Numbers API Issues - US	Minor	Dec 9, 2024, 15:57	14 h	resolved	12-09
CS - Carriers Intermittence - Telcel México \| 09/12/2024	Minor	Dec 9, 2024, 17:42	4.3 h	resolved	12-09
Delivery Issue Mexico - Telcel	Minor	Dec 9, 2024, 19:46	1.8 h	resolved	12-09
Delivery Issue Nicaragua - Tigo	Minor	Dec 10, 2024, 04:11	5.6 h	resolved	12-10
Delivery Issue SurfTelecom - Brazil	Minor	Dec 10, 2024, 04:54	5.2 h	resolved	12-10
Delivery Issue Panama - Tigo	Minor	Dec 10, 2024, 05:18	1.9 h	resolved	12-10
Delivery Issue Dominican Republic - Altice	Minor	Dec 10, 2024, 11:25	3.2 h	resolved	12-10
Delivery Issue Nicaragua - Tigo	Minor	Dec 11, 2024, 03:27	22 h	resolved	12-11
Site Degradation - US7	No impact listed	Dec 11, 2024, 13:00	0 min	resolved	12-11
External Degradation - Whatsapp	Minor	Dec 11, 2024, 19:17	8.9 h	resolved	12-11
Sinch Elastic SIP Trunking - Incident	No impact listed	Dec 12, 2024, 14:46	19 min	resolved	12-12
Delivery Issue Brazil - TIM	Minor	Dec 12, 2024, 18:07	11 h	resolved	12-12
Delivery Issue Congo (DRC) - Orange	Minor	Dec 13, 2024, 13:50	3 d	resolved	12-13
Delivery Issue Brazil - TIM	Minor	Dec 13, 2024, 20:27	5.6 h	resolved	12-13
Delivery Issue Brazil - Algar Telecom	Minor	Dec 14, 2024, 05:21	2 d	resolved	12-14
Delivery Issue SurfTelecom - Brazil	Minor	Dec 14, 2024, 05:37	5.0 h	resolved	12-14
Delivery Issue Mayotte - Telco Ol	Minor	Dec 14, 2024, 10:46	11 h	resolved	12-14
Delivery Issue Singapore - GRID	Minor	Dec 15, 2024, 21:44	18 h	resolved	12-15
Delivery Issue Brazil - Sercomtel	Minor	Dec 17, 2024, 08:50	6.9 h	resolved	12-17
Delivery Issue Denmark - Telenor	Minor	Dec 18, 2024, 12:07	2.0 h	resolved	12-18
Delivery Issue Isle of Man - Manx Telecom	Minor	Dec 19, 2024, 17:37	5 d	resolved	12-19
Delivery Issue Brazil - TIM	Minor	Dec 20, 2024, 10:38	25 h	resolved	12-20
Delivery issue Colombia - Claro	Minor	Dec 21, 2024, 06:25	1.6 h	resolved	12-21
Delivery Issue Sierra Leone - Africell	Minor	Dec 21, 2024, 16:29	1.6 h	resolved	12-21
Delivery Issue Mexico - AT&T	Minor	Dec 22, 2024, 17:07	1.1 h	resolved	12-22
Delivery Issue Singapore - GRID	Minor	Dec 22, 2024, 23:57	29 h	resolved	12-22
Delivery Issue Brazil - SurfTelecom	Minor	Dec 23, 2024, 04:51	4.2 h	resolved	12-23
Delivery Issue Angola - Africell Angola	Minor	Dec 23, 2024, 18:10	4.0 h	resolved	12-23
Delivery Issue Brazil - SurfTelecom	Minor	Dec 24, 2024, 05:23	1.5 h	resolved	12-24
Delivery Issue Mali - Telecel	Minor	Dec 24, 2024, 12:20	1.2 h	resolved	12-24
Delivery Issue Australia	Minor	Dec 26, 2024, 01:50	21 h	resolved	12-26
Delivery Issue Nigeria - 9Mobile	Minor	Dec 26, 2024, 21:55	17 h	resolved	12-26
Service Degradation - Customer Dashboard - Message Search and Analytics	Minor	Dec 29, 2024, 17:00	3.4 h	resolved	12-29
Delivery Issue USA - US-Cellular	Minor	Dec 30, 2024, 03:55	5.1 h	resolved	12-30
Delivery Issue Brazil - SurfTelecom	Minor	Dec 31, 2024, 05:43	1.6 h	resolved	12-31

Maintenance 63

Show scheduled maintenance

Dec 3, 2024, 05:00 [Scheduled] Migration of legacy connections - ICE in Norway
Dec 3, 2024, 18:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Scheduled Maintenance for Query Service - Finland Operators |
Dec 4, 2024, 04:01 [Scheduled] External Maintenance - Toll-Free Number Provider
Dec 4, 2024, 05:00 [Scheduled] Migration of legacy connections - Nuuday in Denmark
Dec 4, 2024, 08:00 [Scheduled] Sinch Internal Emergency Maintenance - MMS Platform
Dec 4, 2024, 12:00 [Scheduled] DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance | PCR Number # PCRSDI-11485
Dec 4, 2024, 13:00 [Scheduled] Campaigns Application Maintenance
Dec 4, 2024, 15:00 [Scheduled] DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance | PCR Number # PCRSDI-11485
Dec 5, 2024, 04:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Dec 5, 2024, 07:00 [Scheduled] Internal maintenance - SMSC - CA1
Dec 5, 2024, 08:00 [Scheduled] Sinch Internal Maintenance - SSL Certificate Update
Dec 5, 2024, 10:05 [Scheduled] DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance | PCR Number # PCRSDI-11484
Dec 5, 2024, 12:00 [Scheduled] Internal maintenance - SMSC - AU1
Dec 5, 2024, 12:01 [Scheduled] DI SMS 365 (SMSX) | Operator Services | Application, Database and System Maintenance | PCR Number # PCRSDI-11485
Dec 5, 2024, 13:00 [Scheduled] Sinch Scheduled Maintenance - Elastic SIP Trunking - SBC and configuration database update
Dec 6, 2024, 04:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Dec 6, 2024, 08:00 [Scheduled] Sinch Internal Maintenance - SSL Certificate Update
Dec 7, 2024, 15:00 [Scheduled] Sinch Contact Pro Certificate renewal maintenance - AU
Dec 7, 2024, 22:00 [Scheduled] Sinch Contact Pro Certificate renewal maintenance - EU
Dec 7, 2024, 22:00 [Scheduled] Sinch Contact Pro Certificate renewal maintenance - AF
Dec 8, 2024, 04:00 [Scheduled] Sinch Contact Pro Certificate renewal maintenance - NA
Dec 9, 2024, 08:00 [Scheduled] SSL Certificate Updates for *.sinch.com Certificate
Dec 9, 2024, 11:21 [Scheduled] Internal maintenance - SMSC - BR1
Dec 9, 2024, 12:00 [Scheduled] Internal maintenance - SMSC - AU2
Dec 10, 2024, 05:00 [Scheduled] External Maintenance - AT&T- MX
Dec 10, 2024, 05:00 [Scheduled] External Maintenance - Verizon - United States
Dec 10, 2024, 05:30 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCRSDI-11503
Dec 10, 2024, 07:00 [Scheduled] Internal maintenance - SMSC - CA2
Dec 10, 2024, 14:30 [Scheduled] Campaigns Application Maintenance
Dec 10, 2024, 19:00 [Scheduled] Internal maintenance - SMSC - EU1
Dec 11, 2024, 04:57 Degradation Notice - US7
Dec 11, 2024, 07:00 [Scheduled] DI SMS 365 | Operator Services | Database and Application Maintenance | PCRSDI-11329
Dec 11, 2024, 07:00 [Scheduled] Internal maintenance - SMSC - US1
Dec 11, 2024, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Dec 11, 2024, 09:01 [Scheduled] Conversation API Routine Maintenance - US
Dec 11, 2024, 19:00 [Scheduled] Internal maintenance - SMSC - EU3
Dec 12, 2024, 02:00 [Scheduled] Planned Maintenance - EU3
Dec 12, 2024, 03:01 [Scheduled] External Maintenance - Telefónica Movistar- CO
Dec 12, 2024, 04:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Dec 12, 2024, 07:00 [Scheduled] DI MMS 365(MM7) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11497
Dec 12, 2024, 11:00 [Scheduled] Internal maintenance - SMSC - US3
Dec 12, 2024, 14:00 [Scheduled] DI | Enterprise Services | Network Maintenance | PCR Number # PCRSDI-11502
Dec 14, 2024, 07:00 [Scheduled] Sinch Contact Pro Weekly Maintenance - NA - 14 November 2024
Dec 14, 2024, 22:00 [Scheduled] Sinch Contact Pro Weekly Maintenance - AF - 14 November 2024
Dec 15, 2024, 15:00 [Scheduled] External Maintenance - T-Mobile United States
Dec 16, 2024, 05:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11500
Dec 16, 2024, 05:01 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-11518
Dec 16, 2024, 07:01 [Scheduled] Sinch Contact Pro - Test tenant upgrade
Dec 16, 2024, 10:15 [Scheduled] *** EXTENDED **** DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-11518
Dec 16, 2024, 10:41 [Scheduled] Internal maintenance - SMSC - BR2
Dec 16, 2024, 15:00 [Scheduled] Campaigns Application Maintenance
Dec 17, 2024, 05:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-11519
Dec 17, 2024, 09:30 [Scheduled] Campaigns Application Maintenance
Dec 17, 2024, 10:29 [Scheduled] Internal maintenance - SMSC - US7
Dec 17, 2024, 14:00 [Scheduled] Sinch Scheduled Maintenance - Elastic SIP Trunking - SBC Update
Dec 17, 2024, 18:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Scheduled Maintenance for Query Service - Finland Operators |
Dec 18, 2024, 05:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-11520
Dec 19, 2024, 04:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Dec 19, 2024, 07:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number #PCRSDI-11521
Dec 19, 2024, 10:00 [Scheduled] Campaigns Application Maintenance
Dec 20, 2024, 05:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application and System Maintenance | PCR Number # PCRSDI-11522
Dec 23, 2024, 00:00 [Scheduled] [ANNOUNCEMENT] DI SMSx, iSMS, NRS, MM4 & MM7| Operator Services Network Operations | Network Freeze Notification for Christmas Day & New Year's Eve | 2024-2025
Dec 26, 2024, 13:25 [Scheduled] Campaigns - FTP Connectors Application Maintenance

Cite this

Sinch posted 50 status incidents in December 2024 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title: Sinch in December 2024
Vendor: Sinch
Date: 2024-12-01 00:00 UTC
URL: https://rewindex.com/company/sinch/2024/12

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