Outages by dayDecember 17, 2024

Outages on December 17, 2024

UTC day 2024-12-17 (Dec 17, 2024, 00:00 to Dec 17, 2024, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

73incidents started

13labelled major or critical

35vendors with a new incident

11still open from earlier days

By vendor label: Critical 1 · Major 12 · Minor 48 · No impact listed 12 · 18 maintenance

Incidents started this day 73

Vendor	Incident	Impact	Started	Resolved	Status
Gorgias	High latency and Helpdesk Errors	Critical	02:19	Dec 18, 2024, 03:46 (25 h)	resolved
Mixpanel	Unable to Login	Major	00:13	00:25 (12 min)	resolved
Pinecone	[Serverless] [GCP] [europe-west4] 504 and gRPC 14 errors for upsert operations	Major	00:18	00:47 (29 min)	resolved
Gorgias	Meta outage impacting some Instagram features	Major	04:15	07:19 (3.1 h)	resolved
Contentful	Elevated errors on Contentful Content Management API	Major	07:36	08:39 (1.1 h)	resolved
RudderStack	Incorrect MIME Type Headers for JavaScript SDK Plugin Artifacts	Major	09:45	09:45 (0 min)	resolved
Greenhouse	Agency users unable to login	Major	10:22	12:42 (2.3 h)	resolved
Postman	Failures in Importing Collections and APIs in a workspace	Major	10:38	12:13 (1.6 h)	resolved
Scaleway	[Auth]-Issue with automatic quota	Major	11:46	14:18 (2.5 h)	resolved
npm	Package Install failures due to "304 Not Modified" responses in Mumbai, India region	Major	12:50	16:19 (3.5 h)	resolved
GitHub Copilot	Live updates on pages not loading reliably	Major	14:51	16:00 (1.1 h)	resolved
GitHub	Live updates on pages not loading reliably	Major	14:51	16:00 (1.1 h)	resolved
Pinecone	[Serverless] [GCP] [europe-west4] Errors for some read and write path operations	Major	15:19	15:37 (18 min)	resolved
Jina AI	High Model Latency	Minor	00:10	00:15 (5 min)	resolved
Jina AI	High Model Latency	Minor	00:10	00:15 (5 min)	resolved
Greenhouse	Unable to set a custom expiration date	Minor	00:37	Jan 16, 2025, 16:52 (31 d)	resolved
Twilio	SMS Delivery Delays and Failures to Onvoy in United States of America via Subset of Shortcodes	Minor	01:03	Dec 27, 2024, 18:14 (11 d)	resolved
Twilio	SMS Delivery Delays to Multiple Network In China Over Pre Registered Sender ID	Minor	02:20	10:42 (8.4 h)	resolved
Twilio	SMS Delivery Failures to Multiple Countries via Longcodes & Pre-Registered Sender ID	Minor	02:54	06:16 (3.4 h)	resolved
Confluent	Some KSQL clusters may experience high saturation	Minor	03:59	15:43 (12 h)	resolved
v0	Vercel Dashboard and API degradation	Minor	04:06	10:13 (6.1 h)	resolved
Vercel	Vercel Dashboard and API degradation	Minor	04:06	10:13 (6.1 h)	resolved
Jina AI	High Model Latency	Minor	06:05	06:10 (5 min)	resolved
Jina AI	High Model Latency	Minor	06:05	06:10 (5 min)	resolved
Pinecone	[Serverless] [GCP] [us-central1] High upsert latency for the 90 percentile	Minor	07:20	Dec 18, 2024, 21:14 (38 h)	resolved
Sinch	Delivery Issue Brazil - Sercomtel	Minor	08:50	15:44 (6.9 h)	resolved
Scaleway	[TEM] Cockpit Data Unavailable	Minor	09:08	09:09 (1 min)	resolved
Scaleway	[OBJECT] NoSuchBucket error in response	Minor	09:47	14:43 (4.9 h)	resolved
Wix	We're investigating a potential issue with Wix Editor.	Minor	10:27	10:36 (9 min)	resolved
Vonage	Service Issue in Verify V2	Minor	10:30	13:32 (3.0 h)	resolved
DNSimple	DNS zone distribution delays	Minor	11:56	Dec 18, 2024, 14:08 (26 h)	resolved
Grafana Cloud	Degraded performance of k6 Cloud Insights API	Minor	12:08	13:54 (1.8 h)	resolved
Temporal Cloud	Updates of namespace configuration via web UI are failing	Minor	13:02	17:54 (4.9 h)	resolved
Vonage	Indonesia SMS - Delivery Degradation affecting Domestic Brands towards Smartfren network	Minor	13:15	Dec 18, 2024, 03:16 (14 h)	resolved
Twilio	SMS Delivery Delays to Multiple Networks in Greece	Minor	13:42	16:46 (3.1 h)	resolved
Twilio	SMS Delivery Delays to TDCA network in Afghanistan	Minor	14:40	22:29 (7.8 h)	resolved
Pinecone	[Serverless] [GCP] [europe-west4] Newly-created indexes failing to initialize	Minor	14:47	18:07 (3.3 h)	resolved
Jina AI	High Model Latency	Minor	15:05	15:20 (15 min)	resolved
Jina AI	High Model Latency	Minor	15:05	15:20 (15 min)	resolved
Jina AI	High Model Latency	Minor	15:30	15:35 (5 min)	resolved
Jina AI	High Model Latency	Minor	15:30	15:35 (5 min)	resolved
Jina AI	High Model Latency	Minor	15:40	15:50 (10 min)	resolved
Jina AI	High Model Latency	Minor	15:45	15:50 (5 min)	resolved
Jina AI	High Model Latency	Minor	15:55	16:15 (20 min)	resolved
Jina AI	High Model Latency	Minor	15:55	16:15 (20 min)	resolved
Hootsuite	Amplify in Hootsuite mobile app issues	Minor	15:55	20:05 (4.2 h)	resolved
PandaDoc	Performance degradation of PandaDoc app	Minor	15:58	16:44 (46 min)	resolved
Jina AI	High Model Latency	Minor	16:20	16:25 (5 min)	resolved
Jina AI	High Model Latency	Minor	16:20	16:25 (5 min)	resolved
Plivo	Delay in processing 10DLC Campaign requests in US	Minor	16:39	Dec 26, 2024, 23:54 (9 d)	resolved
Jina AI	High Model Latency	Minor	16:50	16:55 (5 min)	resolved
Jina AI	High Model Latency	Minor	16:50	16:55 (5 min)	resolved
Vonage	Pakistan SMS - Degradation towards CM Pak / Zong network	Minor	17:49	23:50 (6.0 h)	resolved
Twilio	SMS Delivery Delays to Zong Network in Pakistan	Minor	18:03	Dec 18, 2024, 03:02 (9.0 h)	resolved
Amplitude	In-Product Help Widget Loading Issue	Minor	18:22	Dec 18, 2024, 17:26 (23 h)	resolved
Jina AI	API not reachable	Minor	19:36	19:46 (10 min)	resolved
Jina AI	API not reachable	Minor	19:51	21:56 (2.1 h)	resolved
Snowflake	Azure - East US 2 (Virginia): INC0122743	Minor	21:03	Dec 18, 2024, 01:13 (4.2 h)	resolved
Census	Slowness and some requests failing	Minor	21:18	21:21 (3 min)	resolved
Bandwidth	10DLC Provisioning Delays	Minor	21:30	Dec 18, 2024, 16:03 (19 h)	resolved
Jina AI	API not reachable	Minor	22:50	22:55 (5 min)	resolved
Twilio	Brief degradation to several Twilio services	No impact listed	00:16	00:16 (0 min)	resolved
Twilio	On Call Engineers are Investigating an issue with Events in segment	No impact listed	00:36	03:11 (2.6 h)	resolved
Hootsuite	Instagram code-like text being sent out as an automated response	No impact listed	07:41	09:10 (1.5 h)	resolved
Hootsuite	LinkedIn messages not reaching Inbox	No impact listed	13:00	13:00 (0 min)	resolved
Claude	Unauthorized post from @AnthropicAI X.com account	No impact listed	16:04	21:16 (5.2 h)	resolved
Anthropic	Unauthorized post from @AnthropicAI X.com account	No impact listed	16:04	21:16 (5.2 h)	resolved
Twilio	Call Quality Issue to a Subset of Twilio's Numbers in Colombia	No impact listed	16:29	22:59 (6.5 h)	resolved
Twilio	Call Quality Issues to a subset of Twilio's Numbers in Multiple Countries (Puerto Rico, Mexico, United States)	No impact listed	16:51	21:27 (4.6 h)	resolved
Dremio	Intermittent engine failure in Dremio Cloud (US)	No impact listed	16:56	19:01 (2.1 h)	resolved
Help Scout	Live Chat Issues	No impact listed	19:00	19:00 (0 min)	resolved
Heap	Some chart emails are not being delivered	No impact listed	20:28	Dec 23, 2024, 19:21 (6 d)	resolved
Sigma Computing	Errored Elements in Workbooks	No impact listed	22:26	22:26 (0 min)	resolved

Still open from earlier days 11

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[Dedibox] DC2 room 101 rack N15 block G - PUB/RPN switch issue	Major	Dec 16, 2024, 07:38	Dec 18, 2024, 11:16 (2 d)	resolved
Scaleway	[KAPSULE] full isolation nodes doesn't work	Major	Dec 16, 2024, 18:45	18:36 (24 h)	resolved
Scaleway	[Object Storage] - SSE-C MPU impossible to download	Minor	Dec 10, 2024, 09:01	Dec 18, 2024, 11:14 (8 d)	resolved
Mapbox	Delayed delivery of Mapbox Traffic Data	Minor	Dec 10, 2024, 17:37	22:08 (7 d)	resolved
Twilio	SMS Delivery Reports Delays to DigiTel C.A. in Venezuela (Bolivarian Republic of) via Subset of Pre-Registered Sender ID.	Minor	Dec 10, 2024, 18:05	Dec 26, 2024, 19:42 (16 d)	resolved
Plivo	Delay in processing 10DLC Campaign requests in US	Minor	Dec 13, 2024, 21:36	14:19 (4 d)	resolved
Twilio	SMS Delivery Delays to 9Mobile Network in Nigeria	Minor	Dec 16, 2024, 10:16	Dec 19, 2024, 20:24 (3 d)	resolved
Twilio	SMS Delivery Delays to Aliv Network in the Bahamas	Minor	Dec 16, 2024, 16:58	00:24 (7.4 h)	resolved
Twilio	Call Quality Issue to a Subset of Twilio's Numbers in Colombia	Minor	Dec 16, 2024, 17:09	01:41 (8.5 h)	resolved
Twilio	SMS Delivery Delays to BTC in Bahamas	Minor	Dec 16, 2024, 18:36	02:15 (7.7 h)	resolved
Flagsmith	Small number of intermittent requests to Edge API failing	Minor	Dec 16, 2024, 19:07	Dec 19, 2024, 14:04 (3 d)	postmortem

Maintenance 18

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] Czech Republic Voice Carrier Maintenance -T-Mobile	Maintenance	00:00	04:30 (4.5 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	05:00	10:00 (5.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 (SMSx) \| Operator Services \| Application and System Maintenance \| PCR Number # PCRSDI-11519	Maintenance	05:00	10:00 (5.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	05:00	10:00 (5.0 h)	resolved
Vonage	[Scheduled] USA & CA SMS - Planned Maintenance affecting a subset of LVNs	Maintenance	05:00	10:00 (5.0 h)	resolved
Twilio	[Scheduled] Multiple Destination SMS Carrier Partner Maintenance	Maintenance	07:00	09:00 (2.0 h)	resolved
Scaleway	[Scheduled] [KAPSULE] Scheduled maintenance on Kubernetes Nodes	Maintenance	09:00	17:00 (8.0 h)	resolved
Coralogix	[Scheduled] Important Update to S3 Bucket Permissions for Logs and Traces	Maintenance	09:06	18:06 (9.0 h)	resolved
Sinch	[Scheduled] Campaigns Application Maintenance	Maintenance	09:30	10:30 (1.0 h)	resolved
Sinch	[Scheduled] Internal maintenance - SMSC - US7	Maintenance	10:29	17:00 (6.5 h)	resolved
Wasabi	[Scheduled] Maintenance Activity Advisory for Wasabi Technologies	Maintenance	13:00	15:08 (2.1 h)	resolved
Sinch	[Scheduled] Sinch Scheduled Maintenance - Elastic SIP Trunking - SBC Update	Maintenance	14:00	14:30 (30 min)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Voice Calls in the Singapore region	Maintenance	16:10	18:00 (1.8 h)	resolved
Scaleway	[Scheduled] [KAPSULE] Scheduled maintenance on Kubernetes Nodes	Maintenance	17:01	Dec 18, 2024, 19:00 (26 h)	resolved
Sinch	[Scheduled] DI SMS 365 (SMSx) \| Operator Services \| Scheduled Maintenance for Query Service - Finland Operators \|	Maintenance	18:00	Dec 18, 2024, 04:00 (10 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Tele2	Maintenance	20:00	Dec 18, 2024, 00:00 (4.0 h)	resolved
Vonage	[Scheduled] Emergency Maintenance: Vonage Cloud Runtime Service Database EU-WEST	Maintenance	21:30	23:30 (2.0 h)	resolved
Twilio	[Scheduled] Chile SMS Carrier Maintenance - Entel	Maintenance	22:13	not resolved	unknown

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Gorgias, Mixpanel, Pinecone, Contentful, RudderStack, Greenhouse, Postman, Scaleway, npm, GitHub Copilot, GitHub, Jina AI.

Cite this

73 vendor-reported incidents started on 2024-12-17 (UTC) across 35 vendors, 13 labelled major or critical by the vendor.

Title: Outages on December 17, 2024
Vendor: Rewindex daily outage roundup
Date: 2024-12-17 00:00 UTC
URL: https://rewindex.com/outages/2024-12-17

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