Companies / Dremio / incidents

Dremio: Intermittent engine failure in Dremio Cloud (US)

Affected components: Dremio Cloud - USDremio Cloud - US - Site Availability

Timeline of updates

1. investigating2024-12-17 16:56 UTC

   We are currently investigating an issue impacting engines within Dremio Cloud (US) that are causing them to shutdown while queries are in progress. We will provide another update within 30 minutes.

2. identified2024-12-17 17:27 UTC

   We have identified the issue impacting engine stability within Dremio Cloud (US). We are working to mitigate this issue. We will provide another update within the next 30 minutes.

3. identified2024-12-17 18:01 UTC

   We have identified the issue impacting engine stability within Dremio Cloud (US). We are continuing to work to mitigate this issue. We will provide another update within the next 30 minutes.

4. identified2024-12-17 18:42 UTC

   We are in the process of mitigating the issue. More updates will be provided in 30 minutes.

5. identified2024-12-17 18:52 UTC

   We have identified the issue impacting engine stability within Dremio Cloud (US). We have applied changes to our infrastructure and are working on recovering services. We will provide another update within the next 30 minutes.

6. identified2024-12-17 18:54 UTC

   We are continuing to work on a fix for this issue.

7. monitoring2024-12-17 18:58 UTC

   We have mitigated the issue impacting engine stability within Dremio Cloud (US) and are continuing to monitor the recovery of customer engines. We apologize for any inconvenience caused.

8. resolved2024-12-17 19:01 UTC

   We have mitigated the issue impacting engine stability within Dremio Cloud (US) and have seen successful recovery of customer engines. We apologize for any inconvenience caused and will publish a post-mortem for this incident in the coming days.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dremio profile · Recent Dremio incidents · Markdown · JSON