Companies / finance
PandaDoc
201incidents since 2017-08-03
92major or critical
5in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users experience issues with creation and viewing of documents PandaDoc reported a major incident affecting document creation and viewing, with creating/editing, sending and uploading components listed for US & Global. It started at 2026-08-20 17:03 UTC and was resolved at 2026-08-20 21:42 UTC, lasting 4 h 38 min. PandaDoc reported mitigation at 17:20 UTC with no further degradation; no root cause was stated. | Major incident | |
| Critical incident: Live chat is currently unavailable PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC. | Major incident | |
| Major incident: Some customers may experience Public API request failures or be unable to send documents through the platform PandaDoc reported a major outage affecting Public API requests and document sending in US & Global, starting 2026-07-15 15:54 UTC and lasting 1 h 10 min. Public API access recovered at 16:12 UTC; new document creation and sending recovered at 16:22 UTC. Documents created during the incident were unblocked by full resolution at 2026-07-15 17:05 UTC. | Major incident | |
| Critical incident: Integrations are not responding; PDF won't download PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix. | Major incident | |
| Major incident: Global application issues: document access, sending, upload and download PandaDoc reported a major outage affecting document access, sending, upload and download, with API, integrations and other US & Global services also listed as affected. It started at 2026-05-06 19:27 UTC and was resolved at 2026-05-06 20:03 UTC, lasting 36 min; PandaDoc confirmed normal operation but stated no cause or fix. | Major incident | |
| Major incident: Document Creation, Sending, Downloads, API & Integrations Disruption PandaDoc reported a major US & Global disruption affecting document creation, sending, status changes, signing, downloads, API functionality and integrations. It started at 2026-04-22 09:32 UTC and was resolved at 2026-04-22 11:31 UTC, lasting 1 h 58 min. All features were restored, and affected documents were processed with PDF versions available. | Major incident | |
| Major incident: PandaDoc application won't load | Major incident | |
| Major incident: Document search results are not loaded | Major incident | |
| Major incident: Documents creation issue | Major incident | |
| Critical incident: Incident notification | Major incident |
Full PandaDoc change timeline, with diffs →
Status incident history
PandaDoc status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2017 | 3 | 0 |
| 2018 | 10 | 2 |
| 2019 | 20 | 5 |
| 2020 | 35 | 13 |
| 2021 | 53 | 29 |
| 2022 | 37 | 21 |
| 2023 | 15 | 10 |
| 2024 | 8 | 3 |
| 2025 | 7 | 3 |
| 2026 | 13 | 6 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | major | 1 |
| 2023-12 | critical | 2 |
| 2024-03 | minor | 1 |
| 2024-05 | critical | 1 |
| 2024-07 | minor | 2 |
| 2024-09 | minor | 1 |
| 2024-10 | major | 1 |
| 2024-12 | critical | 1 |
| 2024-12 | minor | 1 |
| 2025-02 | none | 1 |
| 2025-03 | major | 1 |
| 2025-04 | major | 1 |
| 2025-06 | minor | 1 |
| 2025-07 | minor | 1 |
| 2025-10 | major | 1 |
| 2025-10 | none | 1 |
| 2026-01 | none | 1 |
| 2026-04 | major | 1 |
| 2026-04 | none | 1 |
| 2026-05 | critical | 1 |
| 2026-05 | major | 1 |
| 2026-05 | minor | 1 |
| 2026-06 | minor | 1 |
| 2026-07 | major | 1 |
| 2026-07 | none | 1 |
| 2026-08 | critical | 1 |
| 2026-08 | major | 1 |
| 2026-09 | minor | 1 |
| 2026-09 | none | 1 |
Silent edits
No silent edits or deletions detected for PandaDoc yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Pricingpartial | pandadoc.com/pricing | 0 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 201 incidents. Full list: last 90 days · JSON · Markdown