Search

Companies / PandaDoc / incidents

PandaDoc: Unable to work on the documents

Impact: criticalStatus: resolvedStarted Resolved (1.0 h)4 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a critical outage preventing users from working with documents, affecting the application and document sending/opening. It started at 2023-02-08 11:46 UTC and was resolved at 2023-02-08 12:49 UTC, lasting 1 h 2 min. The vendor reported document access restored at 12:33 UTC and monitored performance before closing the incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Sending and Opening DocumentsSending documentsApplicationWeb application

Timeline of updates

  1. investigating

    We are actively investigating the issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. investigating

    Thank you for your patience! Our development team is already hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.

  3. monitoring

    We have resolved the issue and PandaDoc users should now be able to work with the documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. resolved

    We're all set! If you continue to experience any issues with the platform, please reach out to us at support@pandadoc.com.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON