Changes / PandaDoc / Unable to work on the documents
PandaDoc: Critical incident: Unable to work on the documents
Summary
PandaDoc reported a critical outage preventing users from working with documents, affecting the application and document sending/opening. It started at 2023-02-08 11:46 UTC and was resolved at 2023-02-08 12:49 UTC, lasting 1 h 2 min. The vendor reported document access restored at 12:33 UTC and monitored performance before closing the incident.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Unable to work on the documents
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2023-02-08 11:46 UTC
Before: not present
After: 2023-02-08 12:49 UTC
Before: not present
After: Application, Sending and Opening Documents, Sending documents, Web application
Before: not present
After: We are actively investigating the issue.
Please check back here for updates, and we appreciate your patience while we get this resolved.
Before: not present
After: Thank you for your patience! Our development team is already hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
Before: not present
After: We have resolved the issue and PandaDoc users should now be able to work with the documents.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
Before: not present
After: We're all set! If you continue to experience any issues with the platform, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Unable to work on the documents (this change) PandaDoc reported a critical outage preventing users from working with documents, affecting the application and document sending/opening. It started at 2023-02-08 11:46 UTC and was resolved at 2023-02-08 12:49 UTC, lasting 1 h 2 min. The vendor reported document access restored at 12:33 UTC and monitored performance before closing the incident. | Major incident |