Companies / PandaDoc / changes
PandaDoc change history
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users experience issues with creation and viewing of documents PandaDoc reported a major incident affecting document creation and viewing, with creating/editing, sending and uploading components listed for US & Global. It started at 2026-08-20 17:03 UTC and was resolved at 2026-08-20 21:42 UTC, lasting 4 h 38 min. PandaDoc reported mitigation at 17:20 UTC with no further degradation; no root cause was stated. | Major incident | |
| Critical incident: Live chat is currently unavailable PandaDoc’s critical live chat outage affected Support chat and US & Global - Support chat, starting 2026-08-03 15:18 UTC and lasting 2 h 36 min. PandaDoc attributed it to an Intercom provider outage and warned support replies could be delayed; live chat was confirmed working and the incident resolved at 2026-08-03 17:55 UTC. | Major incident | |
| Major incident: Some customers may experience Public API request failures or be unable to send documents through the platform PandaDoc reported a major outage affecting Public API requests and document sending in US & Global, starting 2026-07-15 15:54 UTC and lasting 1 h 10 min. Public API access recovered at 16:12 UTC; new document creation and sending recovered at 16:22 UTC. Documents created during the incident were unblocked by full resolution at 2026-07-15 17:05 UTC. | Major incident | |
| Critical incident: Integrations are not responding; PDF won't download PandaDoc reported a critical outage affecting integrations and PDF downloads, with document creation, editing and uploads also listed as affected in US & Global components. The incident started at 2026-05-21 15:07 UTC and was resolved at 2026-05-21 16:04 UTC, lasting 57 min; PandaDoc confirmed normal operation but stated no cause or specific fix. | Major incident | |
| Major incident: Global application issues: document access, sending, upload and download PandaDoc reported a major outage affecting document access, sending, upload and download, with API, integrations and other US & Global services also listed as affected. It started at 2026-05-06 19:27 UTC and was resolved at 2026-05-06 20:03 UTC, lasting 36 min; PandaDoc confirmed normal operation but stated no cause or fix. | Major incident | |
| Major incident: Document Creation, Sending, Downloads, API & Integrations Disruption PandaDoc reported a major US & Global disruption affecting document creation, sending, status changes, signing, downloads, API functionality and integrations. It started at 2026-04-22 09:32 UTC and was resolved at 2026-04-22 11:31 UTC, lasting 1 h 58 min. All features were restored, and affected documents were processed with PDF versions available. | Major incident | |
| Major incident: PandaDoc application won't load PandaDoc reported a major outage preventing the application from loading, with affected components across EU and US & Global services. The incident ran from 2025-10-20 13:34 UTC to 2025-10-20 14:06 UTC (31 min); PandaDoc confirmed normal operation was restored but did not state a cause or specific fix. | Major incident | |
| Major incident: Document search results are not loaded | Major incident | |
| Major incident: Documents creation issue | Major incident | |
| Critical incident: Incident notification | Major incident | |
| Major incident: Email delivery issues | Major incident | |
| Critical incident: Document can not be downloaded as PDF files | Major incident | |
| Critical incident: Can't create, view and edit documents | Major incident | |
| Critical incident: Can't create documents | Major incident | |
| Major incident: Application is not available (502 Gateway, etc.) | Major incident | |
| Critical incident: API Outage | Major incident | |
| Major incident: PandaDoc performance: catalog CSV import | Major incident | |
| Critical incident: Public API is down | Major incident | |
| Critical incident: Pipedrive Integration is not Functioning Properly | Major incident | |
| Major incident: Issues with PandaDoc document creation, completion and download | Major incident | |
| Major incident: Documents creation via API does not work | Major incident | |
| Critical incident: Unable to work on the documents | Major incident | |
| Critical incident: Document can't be created from the templates | Major incident | |
| Major incident: Clients have issues with creating templates/documents | Major incident | |
| Major incident: PandaDoc Performance Degradation | Major incident |