Changes / PandaDoc / Can't create documents
PandaDoc: Critical incident: Can't create documents
Summary
PandaDoc reported a critical outage preventing document creation, affecting Creating and editing documents and US & Global - Creating and editing documents. It started at 2023-12-20 11:50 UTC and was resolved at 2023-12-20 12:06 UTC; the computed duration was 15 min. PandaDoc reported implementing a fix and confirmed normal operation.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Can't create documents
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2023-12-20 11:50 UTC
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After: 2023-12-20 12:06 UTC
Before: not present
After: Creating and editing documents, US & Global - Creating and editing documents
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: We have resolved the issue and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
Before: not present
After: We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Can't create documents (this change) PandaDoc reported a critical outage preventing document creation, affecting Creating and editing documents and US & Global - Creating and editing documents. It started at 2023-12-20 11:50 UTC and was resolved at 2023-12-20 12:06 UTC; the computed duration was 15 min. PandaDoc reported implementing a fix and confirmed normal operation. | Major incident |