PandaDoc: Can't create documents

Impact: criticalStatus: resolvedStarted 2023-12-20 11:50 UTCResolved 2023-12-20 12:06 UTC (16 min)3 updatesSource: stspg.io

Summary

PandaDoc reported a critical outage preventing document creation, affecting Creating and editing documents and US & Global - Creating and editing documents. It started at 2023-12-20 11:50 UTC and was resolved at 2023-12-20 12:06 UTC; the computed duration was 15 min. PandaDoc reported implementing a fix and confirmed normal operation.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Creating and editing documentsUS & Global - Creating and editing documents

Timeline of updates

identified2023-12-20 11:50 UTC
The issue has been identified and a fix is being implemented.
monitoring2023-12-20 12:02 UTC
We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
resolved2023-12-20 12:06 UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Rewindex changes for this incident

Critical incident: Can't create documents 2023-12-20 11:50 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON