# PandaDoc: Can't create documents

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-12-20 11:50 UTC · Resolved: 2023-12-20 12:06 UTC · Duration: 16 min
- Updates: 3 · Affected components: Creating and editing documents, US & Global - Creating and editing documents
- [Vendor status page: https://stspg.io/njh86b73bhtb](https://stspg.io/njh86b73bhtb)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a critical outage preventing document creation, affecting Creating and editing documents and US & Global - Creating and editing documents. It started at 2023-12-20 11:50 UTC and was resolved at 2023-12-20 12:06 UTC; the computed duration was 15 min. PandaDoc reported implementing a fix and confirmed normal operation. _(machine-written, sol)_
## Timeline of updates

- **identified** 2023-12-20 11:50 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2023-12-20 12:02 UTC: We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2023-12-20 12:06 UTC: We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2023-12-20 11:50 UTC: [Critical incident: Can't create documents](https://rewindex.com/change/i743306f5c67161.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/nkhpgdp0x6jx · Markdown: https://rewindex.com/company/pandadoc/incidents/nkhpgdp0x6jx.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/nkhpgdp0x6jx · Generated 2026-10-18T12:34:57.117Z