Changes / PandaDoc / Document can not be downloaded as PDF files
PandaDoc: Critical incident: Document can not be downloaded as PDF files
Summary
PandaDoc reported a critical outage preventing documents from being downloaded as PDF files, affecting Uploading documents and US & Global - Uploading and downloading documents. It started at 2024-05-16 18:39 UTC and was resolved at 2024-05-16 19:57 UTC, lasting 1 h 18 min; PandaDoc confirmed normal operation but provided no specific cause or fix details.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Document can not be downloaded as PDF files
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-05-16 18:39 UTC
Before: not present
After: 2024-05-16 19:57 UTC
Before: not present
After: Uploading documents, US & Global - Uploading and downloading documents
Before: not present
After: We are actively investigating the ongoing issue.
Please check back here for updates, and we appreciate your patience while we get this resolved.
Before: not present
After: We’ve identified the issue and are already working on a fix.
We appreciate your patience and will post updates here as soon as possible. Stay tuned!
Before: not present
After: We have resolved the issue and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
Before: not present
After: We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Document can not be downloaded as PDF files (this change) PandaDoc reported a critical outage preventing documents from being downloaded as PDF files, affecting Uploading documents and US & Global - Uploading and downloading documents. It started at 2024-05-16 18:39 UTC and was resolved at 2024-05-16 19:57 UTC, lasting 1 h 18 min; PandaDoc confirmed normal operation but provided no specific cause or fix details. | Major incident |