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PandaDoc: Document can not be downloaded as PDF files

Impact: criticalStatus: resolvedStarted Resolved (1.3 h)4 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a critical outage preventing documents from being downloaded as PDF files, affecting Uploading documents and US & Global - Uploading and downloading documents. It started at 2024-05-16 18:39 UTC and was resolved at 2024-05-16 19:57 UTC, lasting 1 h 18 min; PandaDoc confirmed normal operation but provided no specific cause or fix details.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Uploading documentsUS & Global - Uploading and downloading documents

Timeline of updates

  1. investigating

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. identified

    We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

  3. monitoring

    We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. resolved

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON