# PandaDoc: Document can not be downloaded as PDF files

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-05-16 18:39 UTC · Resolved: 2024-05-16 19:57 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Uploading documents, US & Global - Uploading and downloading documents
- [Vendor status page: https://stspg.io/dc8j80nbl2xd](https://stspg.io/dc8j80nbl2xd)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a critical outage preventing documents from being downloaded as PDF files, affecting Uploading documents and US & Global - Uploading and downloading documents. It started at 2024-05-16 18:39 UTC and was resolved at 2024-05-16 19:57 UTC, lasting 1 h 18 min; PandaDoc confirmed normal operation but provided no specific cause or fix details. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-05-16 18:39 UTC: We are actively investigating the ongoing issue.  Please check back here for updates, and we appreciate your patience while we get this resolved.
- **identified** 2024-05-16 19:05 UTC: We’ve identified the issue and are already working on a fix.  We appreciate your patience and will post updates here as soon as possible. Stay tuned!
- **monitoring** 2024-05-16 19:46 UTC: We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2024-05-16 19:57 UTC: We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2024-05-16 18:39 UTC: [Critical incident: Document can not be downloaded as PDF files](https://rewindex.com/change/ia6ca36421d45a3.md)


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Canonical: https://rewindex.com/company/pandadoc/incidents/blb51qqlhvs9 · Markdown: https://rewindex.com/company/pandadoc/incidents/blb51qqlhvs9.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/blb51qqlhvs9 · Generated 2026-10-18T12:30:45.599Z