Changes / PandaDoc / Documents creation via API does not work
PandaDoc: Major incident: Documents creation via API does not work
Summary
PandaDoc reported a major API outage that prevented document creation, starting at 2023-02-13 17:23 UTC and resolved at 2023-02-13 17:39 UTC, lasting 16 min. The vendor confirmed users could create documents via API again; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Documents creation via API does not work
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After: major
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After: resolved
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After: 2023-02-13 17:23 UTC
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After: 2023-02-13 17:39 UTC
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After: API
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After: We are actively investigating the issue of creating documents via API. Please check back here for updates, and we appreciate your patience while we get this resolved.
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After: We have resolved the issue and PandaDoc users should now be able to create documents via API. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
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After: We're all set! Users can now create documents via API. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Documents creation via API does not work (this change) PandaDoc reported a major API outage that prevented document creation, starting at 2023-02-13 17:23 UTC and resolved at 2023-02-13 17:39 UTC, lasting 16 min. The vendor confirmed users could create documents via API again; no cause was stated. | Major incident |