Companies / PandaDoc / incidents

PandaDoc: Documents creation via API does not work

Impact: majorStatus: resolvedStarted Resolved (16 min)3 updatesSource: stspg.io (opens in new tab)
Summary

PandaDoc reported a major API outage that prevented document creation, starting at 2023-02-13 17:23 UTC and resolved at 2023-02-13 17:39 UTC, lasting 16 min. The vendor confirmed users could create documents via API again; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: API

Timeline of updates

  1. investigating

    We are actively investigating the issue of creating documents via API. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. monitoring

    We have resolved the issue and PandaDoc users should now be able to create documents via API. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. resolved

    We're all set! Users can now create documents via API. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). PandaDoc profile · Recent PandaDoc incidents · Markdown · JSON