# PandaDoc: Documents creation via API does not work

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-02-13 17:23 UTC · Resolved: 2023-02-13 17:39 UTC · Duration: 16 min
- Updates: 3 · Affected components: API
- [Vendor status page: https://stspg.io/zn3gkw3z4160](https://stspg.io/zn3gkw3z4160)
- [Company: PandaDoc](https://rewindex.com/company/pandadoc.md)

## Summary

PandaDoc reported a major API outage that prevented document creation, starting at 2023-02-13 17:23 UTC and resolved at 2023-02-13 17:39 UTC, lasting 16 min. The vendor confirmed users could create documents via API again; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-02-13 17:23 UTC: We are actively investigating the issue of creating documents via API. Please check back here for updates, and we appreciate your patience while we get this resolved.
- **monitoring** 2023-02-13 17:32 UTC: We have resolved the issue and PandaDoc users should now be able to create documents via API. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- **resolved** 2023-02-13 17:39 UTC: We're all set! Users can now create documents via API. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

## Rewindex changes for this incident

- 2023-02-13 17:23 UTC: [Major incident: Documents creation via API does not work](https://rewindex.com/change/if4ff1f431a8c6f.md)


---
Canonical: https://rewindex.com/company/pandadoc/incidents/hm2wqzn9sthc · Markdown: https://rewindex.com/company/pandadoc/incidents/hm2wqzn9sthc.md · JSON: https://rewindex.com/api/v1/companies/pandadoc/incidents/hm2wqzn9sthc · Generated 2026-10-18T09:44:00.241Z